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Mike Torelli
- April 28, 2025
How HAI Group Uses NPS to Improve the Member Experience
As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.
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HAI Group is proud to be featured in two articles in the Winter 2024 edition of Affordable Housing News, highlighting...
The average American cooks six meals a week at home, so it's no surprise that cooking is the leading cause of home...
Public and affordable housing organizations strive to fill vacancies as quickly as possible to meet community needs and...
As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or...
In recent years, housing organizations have reported a noticeable uptick in fires linked to micromobility devices like...
When a public housing agency (PHA) faced a $600,000 lawsuit for alleged Legionella exposure, HAI Group®’s appointed...
In 2023, water-related claims were the second most common property claim among HAI Group policyholders, resulting in...
Cybercriminals are increasingly leveraging artificial intelligence, or AI, to create more convincing phishing schemes....
After a devastating fire in a neighboring city required multiple fire departments to respond, the San Antonio Fire...
Emergencies don’t come with a warning. Whether it’s a fire, gas leak, or another urgent situation, having a solid...
For more than two decades, the Housing Authority of the City of Newport (HACN) has been transforming the North End of...
HAI Group® Online Training has once again met the gold standard in continuing education.
Your organization's IT team—whether in-house, contracted, or hybrid—serves as one of your first lines of defense...
Left untreated, mold can cause significant health risks for your residents—and significant liability for your...
This guide provides essential information about window safety risks and best practices, including preventive measures...
Math is everywhere and an integral part of our lives. From counting fingers in the early years to budgeting for bills...
Upon release from prison, formerly incarcerated individuals face significant challenges, particularly regarding...
How to Use HAI Group's Guided Business Continuity Planning Tool for Affordable Housing Organizations
If an emergency strikes, does your housing organization have a plan in place to remain operational, or is the...
Bringing a third-party vendor onto your property can be a valuable solution for maintaining and improving your...
This guide provides essential information about fleet management risks and best practices, including vehicle safety,...
Despite a housing organization’s best efforts to boost cybersecurity, not all incidents can be prevented. To prepare...
Building a successful career in the public and affordable housing industry requires ongoing learning and adaptation....
Replacing your shingles? Whether a recent storm did a number on your roof or your shingles are starting to show their...
It’s the middle of the workweek, and you’re buried in emails. As you skim through, you spot an invitation to a one-week...
This guide provides essential information about maintenance garage risks and hazards, including fire safety, security,...
Understanding tornado risks and taking proactive measures can help protect your housing organization from potential...
Public housing authorities (PHAs), like any business, face risks from employee theft, fraud, and forgery that could...
In the complex world of public housing, an array of potential risks lurk, from cyber threats to policy changes. For...
Public housing authorities (PHAs) face the continual challenge of maintaining and improving their properties while...
This guide provides essential information about flood risks and hazards, including preparedness and response...
As winter fades, property owners must prepare for the seasonal shift. The return of budding plants, blooming trees, and...
Employees and residents exposed to extreme heat or who regularly work in hot environments have a high potential for...
This guide provides essential information about fire risks and hazards associated with neglected dryer and bathroom...
When Jillian Baldwin took the helm at Park City Communities (PCC), formerly known as the Bridgeport Housing Authority,...
Winter weather can be beautiful, but it also brings hazardous road conditions that make driving risky. Snow, ice, and...
Kelly McElwain, manager of research and industry intelligence at the Public and Affordable Housing Research Corporation...
Solar panels are a popular choice for multifamily housing providers, offering a sustainable way to reduce energy costs....
Enlisting volunteers to assist with tasks at your housing agency is an effective way to complete projects in a...
Securing funding is often crucial for multifamily housing agencies looking to renovate or expand their properties....
While vandalism incidents may seem trivial compared to violent crime, they still come at a potentially high cost to...
This guide provides essential information about the Consumer Product Safety Commission (CPSC) recalls of Square-D...
HAI Group® proudly offers the annual Loss Prevention Fund, a competitive reimbursement program available for eligible...
When the weather turns cold, it’s common for residents or staff to turn to space heaters for extra warmth, especially...
For older adults, falls remain the leading cause of fatal and nonfatal injuries. The good news? Slips, trips, and falls...
Portable generators are essential during power outages, but they also pose significant risks if not used correctly....
Cybersecurity,
Insurance,
Risk Management,
Online Training,
Fire Safety,
Public Housing,
Affordable Housing
HAI Group® Online Training is proud to announce the release of its 2025-2026 course catalog, packed with updated...
Does your housing organization have insurance coverage to protect lost, stolen, or damaged business personal property?
At HAI Group®, we’re committed to helping you meet your agency’s insurance and risk management needs. Whether you’re...
When winter weather strikes, housing organizations need to act fast to keep properties safe and accessible. Snow and...
In an era marked by escalating settlement values and growing jury awards due to social inflation, the imperative for...
At the Public Housing Authority Directors Association (PHADA) Commissioners’ Conference this January, HAI Group’s...
Mold. Beneficial in many ways—think blue cheese and penicillin—but not so much when it’s growing on your walls or...
In today’s ever-changing landscape, understanding and managing risks is critical for multifamily housing agencies to...
In the multifamily housing industry, exceptional customer service isn’t just a bonus—it’s essential. Tenants are far...
David Oates is the kind of professional you hope you never need. A former U.S. Navy public affairs officer, Dave runs...
Your housing organization never needs an excuse to celebrate its achievements, but before hosting your next special...
Nearly two dozen housing authorities collaborated with the Vera Institute of Justice to eliminate barriers to accessing...
We’re proud to introduce the redesigned HAI Group website, crafted to deliver a seamless experience for our diverse...
Frozen pipes are often an overlooked but costly risk for housing organizations that can lead to massive water damage,...
Summer learning loss is a challenge many families with school-aged children face.
Affordable housing provides stability and security—along with a springboard to success—to our country's most vulnerable...
The 2024 calendar year was dynamic and impactful for the Public and Affordable Housing Research Corporation (PAHRC)....
Local municipalities and private owners may offer to donate property to your affordable housing organization. While...
The Public and Affordable Housing Research Corporation (PAHRC) and the National Low Income Housing Coalition (NLIHC)...
Insurance is a critical foundation for protecting multifamily housing agencies, providing coverage that shields...
Housing inherently involves risks. Individuals and families comprise communities, bringing unique lives, social...
HAI Group has seen an increase in the frequency and severity of several different loss areas. Over recent years, this...
With over 100 courses and certifications available, the HAI Group Online Training platform offers something for every...
The report emphasizes the need for improved policies to preserve the nation’s federally assisted housing stock,...
Water damage is one of the most common insurance claims among HAI Group policyholders. The impact of water intrusion in...
No matter how many precautions your housing organization takes, accidents and incidents are bound to happen. You may...
Public housing authorities (PHAs) have an obligation to affirmatively further fair housing by combatting discrimination...
In the wake of a significant surge in ransomware attacks across the United States in 2021, 2022 appeared to offer a...
If you've ever chalked up money for a streaming service or gym membership you didn't end up using regularly, then you...
By definition, a mission statement is a formal summary of a company, organization, or individual’s aims and values.
Keeping essential housing operations running during an emergency situation requires swift action. Extra expense...
Professional and personal growth opportunities come in various forms, from weeklong conferences to quick workshops...
There's nothing more frustrating than when things feel out of control. Imagine your organization does everything right...
The holiday season is a time for joy and celebration, but it also presents unique safety challenges. While many people...
Portable generators are vital during power outages but pose significant risks that must be addressed. Ensuring the safe...
The internet is a standard amenity for many households, providing access to vast information and connecting people...
Cybercriminals would like nothing more than to hold your housing organization’s system and sensitive data hostage.
There’s a spine-chilling uptick in cyberattacks—the FBI received a record number of cyber-related complaints last year,...
October is Cybersecurity Awareness Month, and cyberattacks are on the rise. Whether you're managing properties,...
Incarcerated individuals nearing their release date face significant challenges as they prepare to transition back to...
Maintenance staff are vital to a housing agency's success. In addition to their daily tasks, they monitor properties to...
Elder abuse is a distressing and often hidden issue that can have devastating effects on older residents in public and...
Not every structure fire can be prevented—there’s a reason nearly every town, no matter how small, has a dedicated...
The first few years of a child's life are critical for their development. Research shows that 90% of a brain develops...
Given that public and affordable housing organizations play a critical role in our communities—providing essential...
Located south of Cleveland, Ohio, the Akron Metropolitan Housing Authority (AMHA) serves 10% of Summit County’s...
As homeowners grow older, they face a growing list of challenges that can prevent them from aging in place, including...
At HAI Group, we’ve made the property and liability claim filing process as simple as possible for you and your...
Insurance can be complicated, especially if you work with multiple carriers and agents to meet your organization’s...
Like many cities across the U.S., the city of Yonkers has long been plagued by extreme heat and flooding brought about...
Providing the best for public housing residents sometimes means taking a multifaceted approach that marries in-house...
When it comes to dismantling generations of inequity, change does not happen overnight.
Your public or affordable housing organization can't develop an informed response to emerging risks if you don't know...
Take a moment to think back to all of the jobs you’ve had over the years. What made you quit? If you answered having a...
Most housing organizations handle lawn maintenance and snow removal directly or through an insured third-party...
Keeping information safe and secure is a challenging development for businesses of all sizes over the last few years,...
At HAI Group, we define risk as the existence of uncertainty regarding a future loss. The “uncertainty” is an event...
Less than a decade ago, the Housing Authority of the City of Austin (HACA) observed a lack of father figures in many...
In an increasingly digitized world, where data breaches and cyber threats have become pervasive, the need for robust...
Opportunity Home San Antonio, formerly known as San Antonio Housing Authority, is working to prevent institutional...
For many senior citizens, the thought of where they will spend their golden years can be concerning. Will they be able...
As housing agencies increasingly rely on digital systems and data management, the importance of cyber insurance cannot...
Completing a certificate program offers many benefits for employees, including gaining industry-relevant experience,...
Property claims related to methamphetamine are on the rise. While they’re not the most frequently reported claim—as of...
As a housing professional, you juggle various responsibilities, including customer service, mitigation, mediation,...
We tend to fancy our passwords as undecipherable, but the data clearly shows otherwise: 60% of the breaches analyzed in...
In 2022, Congress passed the “Public and Federally Assisted Housing Fire Safety Act of 2022,” introducing new smoke...
Even the best-prepared organization is vulnerable to cybercriminals seeking to hold data and systems hostage in...
Bounce houses and trampolines are popular sources of fun and entertainment for children, but they can also lead to...
HAI Group Online Training has proudly supported the public and affordable housing industry for the past three decades....
An outdated (or non-existent) key control program can pose serious safety and security risks for multifamily affordable...
As the U.S. is facing a shortage of over seven million affordable rental homes for extremely low-income renters, and...
The Violence Against Women Act (VAWA), enacted in 1994, provides housing protections to survivors of domestic violence,...
If you’re a policyholder at HAI Group, we want you to know that we have your back. We don’t disappear once your policy...
In the public and affordable housing industry, flexibility is key to ensuring that insurance coverage aligns with your...
Housing organizations embarking on significant construction endeavors may encounter unfamiliar insurance products...
The insurance industry has spotlighted the rise of external fraud, and rightfully so, as cybersecurity incidents...
Some housing agencies employ security personnel directly or through third-party services to ensure resident safety....
Recreational water facilities—also known as splash parks, splash pads, spray grounds, wet decks, or spray parks—have...
At a time when a decent, safe, and affordable place to call home is out of reach for more than 15 million Americans,...
With a constant shortage of public and affordable housing units across the nation, a new development or rehab is always...
You’re at your desk when the familiar tone of a new email sounds on your computer. The email is from human resources,...
High-rise buildings present several unique fire safety challenges compared to low-rise buildings and single-family...
Public housing authorities (PHAs) have an obligation to affirmatively further fair housing by combatting discrimination...
In October 2023, the U.S. Department of Housing and Urban Development (HUD) rolled out NSPIRE, a new model for...
Navigating the complex commercial insurance landscape can sometimes feel like deciphering hieroglyphics in a funhouse...
In the realm of commercial insurance, terms like "vacant" and "unoccupied" hold specific meanings, especially in the...
As temperatures rise, the U.S. Department of Housing and Urban Development (HUD) is taking action to ensure public...
Human trafficking, commonly regarded as one of the most severe global human rights issues of the modern day, can happen...
As part of a larger tort reform, the Florida legislature has leveled the playing field for tort claims against...
Enhancing your public housing organization's cybersecurity posture remains paramount as we move into 2024, particularly...
Odds are, if you’re in the multifamily affordable housing industry, your to-do list is already frighteningly long. Even...
The popularity and availability of micromobility products such as electric bikes (e-bikes), electric scooters...
Housing organizations that have been deferring maintenance during the pandemic should start making plans to safely...
Health initiatives are an important strategy for public housing authorities (PHAs) to support residents who wish to age...
Online reputation management is more crucial than ever in maintaining a successful multifamily operation. In terms of...
Green roofs are gaining in popularity. Cities want them, tenants love them, and they do great things for the...
Stable, affordable housing is a foundation for the well-being and development of children. This report, authored by the...
Playgrounds are essential spaces for children’s development and fun, providing a healthy outlet for their energy while...
Cybercriminals continue to target public and affordable housing organizations at an alarming rate. The good news?...
Since taking on the role of executive director at North Providence Housing Authority in 2021, Marilee Arsenault has...
Emergency pull cords are a common feature in multifamily housing, installed throughout units as a safety precaution for...
Public housing authorities (PHAs) have a legal obligation to take meaningful steps to address historic patterns of...
Elevators are a common feature in multistory public and affordable housing properties, offering convenience and...
Mechanical rooms. They are often out of sight, out of mind for many, with little foot traffic and an assumption that...
Over the years, man’s best friend has transformed from a protector of livestock and household pets to a contributing...
Accessible housing is critical to ensuring that individuals with disabilities and unique needs can live independently...
Property owners and managers face the challenge of interpreting and adhering to the regulations and guidelines...
The COVID-19 pandemic significantly disrupted the economic stability of career-age families, particularly those living...
The Housing Choice Voucher (HCV) program remains a cornerstone in providing affordable housing options for low-income...
When Enfield (CT) Housing Authority Executive Director Scott Bertrand heard about the KnowBe4 cybersecurity awareness...
For professionals in public and affordable housing, this is a time of both tremendous need and immense opportunity....
Since cybersecurity can feel overwhelming for those outside the information technology sphere, we've developed a list...
As the need for commercial insurance grows, so do the opportunities for agencies searching for new clients. In a market...
Effective communication is the foundation for establishing strong relationships between housing organizations and their...
The housing industry continues to be an attractive target for cybercriminals, who can do real damage to your agency in...
Insurance jargon can often be a labyrinth for those not entrenched in the industry. Amid the terminology maze, housing...
Cyber insurance is a crucial tool housing organizations should consider leveraging to hedge against increasing...
HAI Group has once again proven its commitment to fostering an exceptional work environment by securing a coveted spot...
Cybersecurity threats are all too real for housing organizations and take many forms, including phishing, ransomware,...
Nuclear verdicts—generally considered legal verdicts exceeding $10 million—significantly contribute to social...
Recent settlements in Nevada, Tennessee, Michigan, and California highlight the U.S. Department of Housing and Urban...
The staff at Denver Housing Authority (DHA) weren't blind to the possibility of a cyberattack. In fact, staff had taken...
Kechelle Jones entered HAI Group’s Mid-Atlantic Risk Control Collaborative in early August 2023 with uncertainty about...
Once upon a time, public and affordable housing providers enjoyed a certain freedom regarding wind and hail...
In a strategic initiative to enhance customer experience, elevate operations, and drive growth, HAI Group embarked on a...
In early December, Ed Malaspina, president and CEO of HAI Group, discovered a surprising sight in the Redding room, a...
The Public and Affordable Housing Research Corporation (PAHRC), is the research entity of HAI Group, an insurer...
Fireplaces enhance homes, providing warmth and a cozy ambiance. However, ensuring the safe operation of fireplaces is...
In 2015, during a visit to a Kroger grocery store in Atlanta, Georgia, a 26-year-old man was robbed and shot by two...
When a housing unit becomes vacant, a well-documented cleanout procedure is essential to guide maintenance workers or...
Understanding the fire risks and hazards associated with cleaning dryer and bathroom vents may not be at the top of...
The word ‘equity’ has become a buzzword in today’s social landscape. And when it comes to public housing authorities...
HAI Group is the proud, leading sponsor of the Public and Affordable Housing Research Corporation (PAHRC), a nonprofit...
It's never too early or too late to ensure your housing organization is well-prepared for the challenges posed by...
Public and affordable housing organizations strive to fill vacancies as quickly as possible to fulfill community...
Winter storms can bring a host of challenges, including snow and ice accumulation, high winds, and frigid temperatures....
In a testament to its unwavering commitment to excellence and sound financial practices, HAI Group's Financial Strength...
Chances are, you've experienced the password struggle in the last month. For many, the struggle is weekly.
Bed bug infestations can be tricky to handle, but you may be doing more work than you need to. We asked Jeffrey White,...
Whether you’re aware of PFAS and the risks they pose, or you’re hearing about these chemicals for the first time,...
For the third consecutive year and fourth time overall, HAI Group’s Housing Authority Risk Retention Group, Inc....
Poverty conditions don’t invariably lead to more fires but do present certain risk factors that should be addressed on...
As far as household pests go, cockroaches are pretty disgusting. They scuttle around under cover of darkness, multiply...
Staying connected and informed is vital for ensuring the smooth operation and protection of your organization. One key...
In the complex landscape of public and affordable housing, a myriad of responsibilities falls upon directors and...
As housing organizations increasingly recognize the importance of providing essential healthcare services to their...
The National Incident Management System (NIMS) is a comprehensive approach to effectively manage and coordinate...
In ensuring the safety and well-being of residents in public and affordable housing, collaboration with local fire...
The landscape of public and affordable housing organizations is evolving rapidly, shaped by technological advancements,...
HAI Group President and CEO Ed Malaspina recently sat down with Lori Chordas from AM Best for an AM Best TV segment on...
Record management is crucial for the success and sustainability of public and affordable housing organizations....
In ensuring the safety and security of residents, a critical decision housing organizations face is whether to directly...
Have you ever been blamed for something entirely out of your control? It’s happened to most of us, often for minor...
Ensuring fair and equal treatment of tenants is of utmost importance in the housing industry. Unfortunately, instances...