With over 100 courses and certifications available, the HAI Group Online Training platform offers something for every housing professional. This year, organizations across the country embraced the convenience of online learning, empowering their teams with essential skills in compliance, DEI, onboarding, risk management, and more. These courses aren't just popular—they're shaping the future of the housing industry.
This year, more than 18,000 people tuned into our blog to receive expert insights on insurance, risk management, online training, and public and affordable housing research. Discover the top courses our learners couldn't get enough of!
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Top courses of 2024
New Employee Orientation for Public Housing
This course, designed specifically for the public housing and Housing Choice Voucher realms, offers key strategies for onboarding new employees. Housing agencies will learn how to introduce new employees to key roles, relationships, critical documents used in the public housing and HCV sectors, and much more.
Presented By: Bill Caltabiano, trainer, Nan McKay & Associates.
Diversity Awareness—Staff to Staff
In this scenario-learning-led course, you will understand how a diverse workforce strengthens an organization. You will examine unintentional and intentional behaviors that can lead to discrimination and contribute to a hostile work environment and learn ways to respond to or intervene in discriminatory acts.
Presented By: Scenario Learning
Customer Service Basics
Begin your mastery of the art of customer service through this course. We will provide the self-assessment tools to evaluate your current customer service and communication skill levels and develop a customer service policy for your agency.
Presented By: Patti Zatarian-Menard, senior associate consultant, Nan McKay & Associates
CHAM Nuts and Bolts of Asset Management (AM121)
Get started on your path to earning the Consortium for Housing & Asset Management (CHAM) Asset Management Specialist certificate with the first of three courses—Nuts and Bolts of Asset Management. This interactive and engaging hands-on workshop will teach you the basics of analyzing the performance of your affordable housing portfolio and planning for long-term sustainability. To receive your AMS certificate, you must also take Asset Management Fundamentals (AM290) and Financial Fundamentals for Asset Managers (AM291).
Presented By: Jack Geary Consulting and JDM Consulting Services.
Admissions and Occupancy—Section 504 and Fair Housing Compliance
Learn how to implement proactive steps in your agency to comply with fair housing laws, regulations, and affirmative outreach requirements. Through this course, you will identify protected classes, receive examples of discrimination, examine the definition of reasonable accommodation, and much more.
Presented By: C. Michael McInnish, Esq.
New courses and honorable mentions in 2024
This year brought an exciting lineup of new courses and updates to the HAI Group Online Training platform, designed to address emerging challenges and refine key skills in the housing industry. From groundbreaking virtual reality experiences to comprehensive training on HUD’s latest standards, these courses equip professionals with the knowledge they need to excel. Below are some of this year’s standout releases and other must-take courses for any organization.
Methamphetamine Remediation
This interactive course, detailing the production and use of methamphetamine and its implications on housing communities and passersby, features a virtual reality environment in which you take the role of an inspector identifying signs of a meth lab in a housing unit.
Presented By: The HAI Group Risk Control & Consulting Team.
NSPIRE for Public Housing and Housing Choice Voucher
Prepare for the Department of Housing and Urban Development (HUD)'s new inspection standards, NSPIRE, with these two Nan McKay & Associates-led certifications specific to the public housing and HCV sectors. Take an in-depth look at the three new inspectable areas, the physical condition score, and how to thoroughly interpret and scrutinize each standard.
Presented By: Morgan Petragallo, trainer and NSPIRE inspector, Nan McKay & Associates.
Customer Service in Housing
This course equips participants with strategies to improve customer service delivery, enhance staff retention, and create a positive service environment. You will learn to handle upset customers, empathize with diverse needs, and conduct inclusive interviews with people with disabilities.
Presented By: Adam Ensalaco, senior trainer and consultant, Nan McKay & Associates.
Diversity, Equity, and Inclusion
Our three courses on diversity, equity, and inclusion received a lot of traction from learners this year. Through these courses, you can learn about the importance of DEI in the workplace, ways to communicate constructively and productively to eliminate microaggressions, and the types of allies and ways to make your workplace more inclusive and supportive.
Presented By: Vector Solutions.
Eligibility and Requirements for Non-Public Housing Over Income Families
Learn about the eligibility factors and requirements for non-public housing for over-income families. Determine an over-income limit, the criteria for these limits, and the process to follow once a family is over-income.
Presented By: Marianne Krager, associate trainer, Nan McKay & Associates.
Service Animals, Support Animals, and Pets
There are significant differences regarding service animals, support animals, and pets. Through this course, you will learn how to define and categorize these three categories of animals, how to establish a baseline for authorized animals, and much more, specifically for public housing.
Presented By: Marianne Krager, associate trainer, Nan McKay & Associates.
Waiting List and Tenant Selection in Public Housing
Understand the HUD requirements for managing a public housing waiting list. Course topics include policy decision points around taking applications, federal requirements to manage waiting lists, an overview of preference systems, and much more.
Presented By: Samantha Sowards, senior manager of professional services, Nan McKay & Associates.
Bottom line
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This article is for general information only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.