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Community Spotlight

  • IMG_4166-2 Mike Torelli
  • July 17, 2025

Breaking Barriers, Building Futures: The Story of Park City Communities

When Jillian Baldwin took the helm at Park City Communities (PCC), formerly known as the Bridgeport Housing Authority, in 2020, she inherited an agency in crisis.

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Recent Resources

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Risk Management, Public Housing, Affordable Housing
  • August 5, 2025

What Housing Organizations Should Know About Notary Bonds

If your housing organization employs notaries, whether for certifying documents, verifying resident information, or...
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Risk Management
  • August 1, 2025

Housing Risk Guide: Social Media Policy and Guidelines

Social media is an essential communication tool, but it also presents risks when misused. These guidelines help housing...
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Risk Management
  • August 1, 2025

Housing Risk Guide: Disaster Planning for Affordable Housing Organizations

When disaster strikes, housing providers don’t just manage buildings; they protect lives, maintain essential services,...
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Risk Management
  • July 31, 2025

Housing Risk Guide: Incident Command System

When a fire, severe weather event, or major emergency strikes your property, decisions need to be made fast and made by...
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Risk Management
  • July 24, 2025

Housing Risk Guide: Vandalism in Housing Communities

Even a single act of vandalism, whether it’s graffiti, broken windows, or tampered equipment, can disrupt daily...
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Risk Management, Fire Safety
  • July 22, 2025

Housing Risk Guide: Understanding Natural Gas

Natural gas is one of the most common fuel sources in housing, used for heating, hot water, cooking, and more. However,...
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Upcoming Programs and Events

Register Now

Boiler Inspections and Pre-Heating Season Care

Join us as we discuss what a location can expect before, during, and after a jurisdictional boiler inspection. We will also discuss what can be done prior to heating season to reduce the risk of a boiler breakdown.

Now Live

2025 Fire Prevention Safety Poster Contest

Prepare for Fire Prevention Week (Oct. 5-11) and help spread fire safety awareness by enrolling your organization in HAI Group’s annual contest.

Save the Date

2025 Virtual Risk Management Conference

Save the date for HAI Group's 7th annual Virtual Risk Management Conference, a one-day event full of expert insights into new and emerging risks in multifamily housing from leading professionals in the field.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Emergency Planning

Emergency Evaculation Planning

RISK MANAGEMENT | Maintenance

Unit Safety Tips

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Key Control Policy Templates

RISK MANAGEMENT | Fire Safety

Cooking Fire Safety

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s internal data paints a startling picture: the severity of fire losses experienced by policyholders continues to increase year-over-year, from an average of just under $40,000 per loss in 2018 to nearly $60,000 per loss in 2022.

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