Housing Risk Guide: Snow and Ice Removal

  • January 22, 2025

When winter weather strikes, housing organizations need to act fast to keep properties safe and accessible. Snow and ice buildup on walkways, roadways, and rooftops can create serious safety risks for residents and staff and open the door to costly liability claims if removal procedures aren’t clear, timely, and well-documented.

This guide outlines best practices to help housing organizations manage snow and ice removal effectively, plan ahead for winter storms, and minimize the risk of injuries and property damage.

What you'll learn

  • How to plan and document snow and ice removal procedures
  • Injury prevention strategies for staff and residents
  • Key differences between in-house and contracted removal services
  • How to safely remove snow from rooftops without causing damage
  • What your contracts with third-party vendors should always include

Why this matters

Thousands of people are treated in emergency rooms for snow-shoveling injuries each year. Poorly managed snow and ice removal can lead to accidents, property damage, and potential legal action, all impacting your organization’s reputation and bottom line.

Every area of your property should be accounted for, from icy sidewalks to overloaded rooftops. Whether you're handling snow removal in-house or through a vendor, having a clear plan and thorough documentation is key to keeping residents safe and claims at bay.

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Be sure to explore the full range of resources we’ve curated on our Resource Center, designed to help you stay informed, prepared, and resilient, ready to handle anything that comes your way confidently.

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