In the complex world of public housing, an array of potential risks lurk, from cyber threats to policy changes. For public housing authorities (PHAs), understanding these risks is essential to safeguarding operations, residents, and communities. This blog delves into ten critical risks that PHAs must navigate.
1. Cyber risk
In our digital age, data security is paramount. PHAs handle sensitive resident data, making them prime targets for cyberattacks. A breach can lead to severe operational disruptions and reputational damage. PHAs must prioritize robust cybersecurity measures to protect this valuable information. Visit HAI Group's Cybersecurity Center to access free resources and training materials developed for the public and affordable housing industry.
2. Resident risk
Whether accidental or intentional, resident actions can lead to property damage and legal complications. The result can adversely affect a PHA's financial health and reputation. Sharing resources with residents that promote safe and responsible behaviors can help mitigate these risks. HAI Group members can access a robust library of resident-facing risk management resources in our Risk Management Center (member login required). Popular resident-facing resources include:
- Fire safety do's and don'ts
- Cooking fire safety
- What to do if a fire occurs
- Carbon monoxide safety
- Window safety
- Avoiding slips, trips, and falls
- Matches and lighter safety
3. Health and safety risk
The well-being of residents is central to a PHA's mission. Risks arising from poor property conditions—such as mold, lead-based paint, and inadequate fire safety—can harm residents and expose PHAs to potential liability. Regular property inspections and prompt remediation are critical for risk mitigation.
Our Risk Management Center features numerous health and safety resources for PHA staff and a library of sample forms and checklists that maintenance staff members can leverage as templates. HAI Group Online Training offers several free and paid risk management courses on topics such as workplace safety, mold, lead safety, auto safety, active shooter response, and bed bug awareness.
4. Vendor and contractor performance risk
All businesses rely on vendors and contractors for essential services. When they fail to deliver as agreed, it can disrupt operations and incur additional costs. Careful selection, clear contractual expectations, and diligent oversight can help prevent these issues.
5. Environmental risk
Environmental hazards, such as pollution, mold, and asbestos, can pose significant health risks and result in costly remediation. Proactive environmental assessments and adherence to regulations are crucial for managing these risks.
6. Technology risk
Technological failures or unsuccessful implementations can disrupt operations, affecting service delivery and efficiency. Adopting rigorous technology management practices, including regular system updates, can help prevent these disruptions.
7. Staffing risk
Investing in staff development and fostering a positive work environment can help retain knowledgeable, committed employees. HAI Group has several resources to help:
- How to retain and inspire multifamily housing employees
- 5 tips to retain and attract affordable housing talent
- 3 skills you need to be an effective manager in the affordable housing industry
8. Fair housing risk
PHAs must comply with the Fair Housing Act. Non-compliance can result in discrimination claims, financial penalties, and reputational harm. Regular staff training on fair housing laws is essential for PHAs.
HAI Group Online Training offers several courses and certifications related to fair housing rules and regulations for PHAs.
9. Project risk
Delays, cost overruns, or failures in construction or renovation projects can strain a PHA's budget and impede service delivery. Robust project management practices can help mitigate these risks and ensure projects are delivered on time and within budget.
Explore our in-depth blog and HAI Group Online Training course dedicated to identifying and reducing risk when working with contractors,
10. Political risk
Changes in policies and procedures can impact a PHA's operations and funding. Actively engaging with policymakers, staying informed about legislative changes, and planning for potential funding shifts can help PHAs navigate this uncertain landscape.
Effective risk management is not a luxury but a necessity. By identifying, understanding, and mitigating these risks, PHAs can better fulfill their mission to provide safe and affordable housing for their communities.
Does your organization need risk management advice? Learn more about HAI Group's Risk Control and Consulting services.
This article is for general information only. HAI Group® makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group® and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.
HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services (DBA Housing Insurance Agency Services in NY and MI).
