Research Case Study: Seattle Housing Authority’s Digital Navigators
The internet is a standard amenity for many households, providing access to vast information and connecting people worldwide.
However, not everyone is fortunate enough to have internet access. Those without it miss out on educational and job opportunities, information for making informed healthcare decisions, and platforms for paying bills, among other essential services.
Recognizing that their residents are often disproportionately affected by a lack of digital access, the Seattle Housing Authority (SHA) established the Digital Navigators program to promote inclusivity and equity