--- title: "Ensure Uninterrupted Coverage: Essential Insurance Payment Best Practices" description: Discover essential insurance payment best practices to ensure uninterrupted coverage. Learn how to manage payment terms for HAI Group® and alt-market policies, keeping your agency protected and compliant. image: https://blog.haigroup.com/hubfs/GettyImages-1295819436-3.jpg --- [Skip to content](https://blog.haigroup.com/keep-your-coverage-uninterrupted-essential-insurance-payment-best-practices#main-content) [![hai-logo-KO-256px](https://blog.haigroup.com/hs-fs/hubfs/hai-logo-KO-256px.png?width=256&height=57&name=hai-logo-KO-256px.png "hai-logo-KO-256px")](https://www.haigroup.com/) - SEARCH - [Insurance](https://blog.haigroup.com/tag/insurance) # Ensure Uninterrupted Coverage: Essential Insurance Payment Best Practices ![](https://blog.haigroup.com/hubfs/GettyImages-1295819436-3.jpg) - January 24, 2025 ![HAI Group](https://blog.haigroup.com/hubfs/HAI%20Group%20Logo/Pinwheel_blue.jpg) [HAI Group](https://blog.haigroup.com/author/hai-group) [\< Back to Resource Center](https://blog.haigroup.com) At HAI Group®, we’re committed to helping you meet your agency’s insurance and risk management needs. Whether you’re covered by one of our in-house policies or require additional coverage from one of our insurance partners, understanding payment terms is crucial to maintaining uninterrupted insurance coverage. This article provides a breakdown of the payment requirements for in-house and alternative-market (alt-market) policies. ## Alt-market policies: Payment terms and best practices HAI Group policyholders are assigned an account executive who, besides being dedicated to exceptional customer service, is a licensed commercial insurance agent, providing tailored advice and guidance. If your agency requires coverage beyond HAI Group’s in-house product line, your account executive may be able to procure quotes from a network of carrier partners catering to the public and affordable housing industry. Examples of alt-market coverage that may be available through HAI Group’s agency services include: - Builders’ risk - Flood, wind, and hail - Crime/fidelity/employee dishonesty - Lead liability - Cyber liability - Workers’ compensation While alt-market policies offer specialized solutions, they also have strict payment terms.. Understanding these terms is vital to ensuring coverage continuity: ## Agency-billed vs. direct-billed Agency-billed policies: You pay HAI Group directly, and we forward the payment to the carrier. Since this process takes additional time, insureds must submit payments promptly to ensure timely payment. Direct-billed policies: The carrier sends invoices directly to your organization. Be on the lookout for these invoices and follow the carrier’s payment instructions carefully. Due dates are firm: - Payments must be received by the initial due date, or the carrier may cancel the policy. - Some carriers require payment within two weeks of the policy’s effective date, so acting quickly is critical. **Invoices require immediate attention:** Review all alt-market invoices as soon as they are received. Payment is typically due upon receipt. By staying proactive with alt-market payments, you can ensure uninterrupted coverage while benefiting from the tailored insurance solutions HAI Group provides. ## In-house policies: Payment terms and follow-up process Due dates can vary for HAI Group’s in-house policies (HARRG, HAPI, HEIC). Regardless of the due date, timely payments are crucial to prevent cancellation. **Payment deadlines** - HARRG/HAPI Policies: Payment is due 30 days from the invoice date. - HEIC Policies: Payment is due upon receipt of the invoice. **Follow-up:** Follow-ups are handled directly by our Finance department if payment has not been received by the designated due date. ## Payment methods Following these guidelines may help with keeping your payments on track: **Before or on the due date:** - Send payments to the address listed on your invoice. - Payments can also be made via ACH/Wire deposit for faster processing. **After a cancellation notice:** Payments must be made via ACH/Wire deposit or by check sent directly to our office as via overnight service. ## Stay covered: Proactive payments are key Managing multiple policies and invoices can be challenging, but HAI Group is here to support you. - For alt-market policies: Due dates can be strict and require immediate attention. Acting quickly ensures uninterrupted coverage. - For in-house policies: Our team will provide reminders, but it is essential to stay on top of payment schedules to avoid cancellation. If you have questions about your invoices or payment terms, contact our Finance team at [accountsreceivable@haigroup.com](mailto:accountsreceivable@haigroup.com) or [your account executive](https://www.haigroup.com/about-us/account-services-and-risk-control/) for assistance. [![Contact My Account Executive](https://no-cache.hubspot.com/cta/default/20790879/interactive-170093881130.png)](https://blog.haigroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKBKcfAF0z8ysXCoka1InqOgMxXRQAb9NXVWY3D%2BJrT22dXMUdL6CJ6zazGpy1TsVGP9DQXKiI4u8O2HG34cKi4KXqhDRdEAjQHtbdjV7H3OpcdVC6cBq8MUUno7FzdEvwMOcVxiTntlpxQLEtZvOB1lPsI6jZ9Di2bG%2Bo8rcVsvbo%2FEpvHurmancPTJLnSAfUupdLW%2BejuDWE2NRmTpCQ%3D&webInteractiveContentId=170093881130&portalId=20790879) --- This article is for general information only. HAI Group® makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group® and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy. HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services (DBA Housing Insurance Agency Services in NY and MI).   The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy. HAI Group® is the registered trademark of Housing Authority Risk Retention Group, Inc. and its related companies. For a complete list of HAI Group companies, visit www.haigroup.com. Products or services may not be available in all jurisdictions. Certain property and casualty coverage may be provided by a risk retention group or a surplus lines insurer or by a third party. Risk retention groups and surplus lines insurers do not participate in state guaranty funds and their insureds are not protected by such funds. 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