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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Risk Management, Fire Safety, Public Housing
  • May 7, 2024

Burning Issue: Understanding the Fire Risks of E-Bikes, Micromobility Products for Housing Agencies

The popularity and availability of micromobility products such as electric bikes (e-bikes), electric scooters...
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Research, Public Housing, Affordable Housing
  • April 24, 2024

Partnering for Wellness: 8 Strategies for Public Housing Health Initiatives

Health initiatives are an important strategy for public housing authorities (PHAs) to support residents who wish to age...
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Research, Public Housing, Affordable Housing
  • April 17, 2024

Housing Research: Learning Through School Closures

Stable, affordable housing is a foundation for the well-being and development of children. This report, authored by the...
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Research, Public Housing
  • April 8, 2024

Building Inclusive Communities: Strategies for PHAs to Advance Equity

Public housing authorities (PHAs) have a legal obligation to take meaningful steps to address historic patterns of...
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Risk Management, Fire Safety, Public Housing, Affordable Housing
  • April 8, 2024

Navigating Elevator Safety: Compliance and Requirements in Residential Buildings

Elevators are a common feature in multistory public and affordable housing properties, offering convenience and...
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Research, Public Housing, Affordable Housing
  • March 16, 2024

Housing Research: Meeting Unique Needs and Building Accessible Homes

Accessible housing is critical to ensuring that individuals with disabilities and unique needs can live independently...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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