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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Risk Management, Public Housing, Affordable Housing
  • December 17, 2024

From Pests to Policies: The Top Risk Management Topics of 2024

Housing inherently involves risks. Individuals and families comprise communities, bringing unique lives, social...
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Online Training, Public Housing, Affordable Housing
  • December 12, 2024

From Compliance to DEI: 2024’s Most Impactful Online Training Courses

With over 100 courses and certifications available, the HAI Group Online Training platform offers something for every...
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Research, Public Housing, Affordable Housing
  • December 3, 2024

The State of Affordable Housing: Key Findings from the 2024 Picture of Preservation

The report emphasizes the need for improved policies to preserve the nation’s federally assisted housing stock,...
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Research, Public Housing
  • November 21, 2024

Small PHAs, Big Changes: Navigating the Path to Equity and Inclusion

Public housing authorities (PHAs) have an obligation to affirmatively further fair housing by combatting discrimination...
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Risk Management, Public Housing, Affordable Housing
  • October 9, 2024

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

Elder abuse is a distressing and often hidden issue that can have devastating effects on older residents in public and...
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Cybersecurity, Risk Management, Public Housing, Affordable Housing
  • October 1, 2024

Strengthening Cybersecurity Culture: How Public Housing Organizations Can Embrace Cybersecurity Awareness Month

Given that public and affordable housing organizations play a critical role in our communities—providing essential...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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