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How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

Tailored Insurance Guidance: HAI Group's Account Executives at Your Service

Insurance can be complicated, especially if you work with multiple carriers and agents to meet your organization’s...

Protecting Public Trust: Why Public Housing Agencies Need Cyber Insurance Coverage

In an increasingly digitized world, where data breaches and cyber threats have become pervasive, the need for robust...

VAWA 2022 Q&A: Addressing Key Questions for Housing Providers

The Violence Against Women Act (VAWA), enacted in 1994, provides housing protections to survivors of domestic violence,...

HAI Group Explains: Insurance Endorsements for Public and Affordable Housing Providers

In the public and affordable housing industry, flexibility is key to ensuring that insurance coverage aligns with your...

Staying Cool in Public Housing: HUD's New Guidelines for Extreme Heat

As temperatures rise, the U.S. Department of Housing and Urban Development (HUD) is taking action to ensure public...

Burning Issue: Understanding the Fire Risks of E-Bikes, Micromobility Products for Housing Agencies

The popularity and availability of micromobility products such as electric bikes (e-bikes), electric scooters...

Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.