Skip to content

HAI Group
Resource Center

Featured Insight

Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

NPSSurvey-01

Recent Resources

  • Filter:
Risk Management, Fire Safety
  • June 25, 2024

High-Rise Fire Safety Tips for Multifamily Affordable Housing

High-rise buildings present several unique fire safety challenges compared to low-rise buildings and single-family...
Read more
  • June 24, 2024

Building Safe and Fair Housing for All: A Focus on LGBTQ+ Communities

Public housing authorities (PHAs) have an obligation to affirmatively further fair housing by combatting discrimination...
Read more
Online Training, Affordable Housing
  • June 24, 2024

Ensuring Safety with NSPIRE: Training the Next Generation

In October 2023, the U.S. Department of Housing and Urban Development (HUD) rolled out NSPIRE, a new model for...
Read more
Insurance, Risk Management
  • June 20, 2024

Navigating Commercial Insurance: A Guide for Public and Affordable Housing Agencies

Navigating the complex commercial insurance landscape can sometimes feel like deciphering hieroglyphics in a funhouse...
Read more
Insurance
  • June 18, 2024

Unoccupied vs. Vacant Buildings: Key Differences and Insurance Implications

In the realm of commercial insurance, terms like "vacant" and "unoccupied" hold specific meanings, especially in the...
Read more
Risk Management, Public Housing
  • June 17, 2024

Staying Cool in Public Housing: HUD's New Guidelines for Extreme Heat

As temperatures rise, the U.S. Department of Housing and Urban Development (HUD) is taking action to ensure public...
Read more

Upcoming Programs and Events

Now Open

2025 Risk Management Awards

Our Risk Management Awards honor housing agencies and staff for exceptional efforts in risk control. Open to HAI Group members and policyholders.

Now Open

2025 Playground Poster and Essay Contest

As National Playground Safety Week (April 21-25) approaches, rally your young residents (ages 6-14) to explore the importance of protecting their playground kingdom by promoting safety. Submissions due by Friday, May 2, 2025.

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

Learn More

Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

Learn More

Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

Learn More