HAI Group
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Featured Insight

Year in Review

HAI Group’s 2025 Year in Review: Insights, Training, and Tools Housing Professionals Relied On

As we reflect on 2025, we’re grateful to the housing professionals who rely on our resources, training, and research to strengthen operations and support the communities they serve.

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Recent Resources

Good Customer Service: The Key to Tenant Satisfaction and Retention

In the multifamily housing industry, exceptional customer service isn’t just a bonus—it’s essential. Tenants are far...

How to Communicate Through a Crisis

David Oates is the kind of professional you hope you never need. A former U.S. Navy public affairs officer, Dave runs...

Consider This Coverage Before Your Affordable Housing Organization's Next Special Event

Your housing organization never needs an excuse to celebrate its achievements, but before hosting your next special...

Research Case Study: Opening Doors to Public Housing

Nearly two dozen housing authorities collaborated with the Vera Institute of Justice to eliminate barriers to accessing...

Discover the New HAI Group Website: Enhanced, Streamlined, and Built for You

We’re proud to introduce the redesigned HAI Group website, crafted to deliver a seamless experience for our diverse...

Housing Risk Guide: Preventing Frozen Pipes

Frozen pipes are often an overlooked but costly risk for housing organizations that can lead to massive water damage,...

Upcoming Programs and Events

Save the Date

2026 Playground Safety Poster and Essay Contest

February 2026

HAI Group invites young residents aged 6-14 from policyholder organizations to participate in our annual Playground Safety Poster and Essay Contest. Participants are encouraged to share creative ideas that highlight ways to keep playgrounds safe and secure.

Save the Date

2026 Loss Prevention Fund

March 1, 2026

HAI Group’s Loss Prevention Fund is a competitive annual reimbursement program for members, backed by a $3.5 million pool of funds. This program provides financial support for purchasing risk management and loss prevention products or services.

 

Risk Control Tips

RISK MANAGEMENT | Maintenance

Snow and Ice Removal

RISK MANAGEMENT | Emergency Planning

Portable Generator Safety Tips

RISK MANAGEMENT | Maintenance

Preventing Frozen Pipes

RISK MANAGEMENT | Auto Safety

Driving in Winter Weather

RISK MANAGEMENT | Management

Snow and Ice Removal

RISK MANAGEMENT | Maintenance

Slips, Trips, and Falls

RISK MANAGEMENT | Fire Safety

Candle Fire Safety

RISK MANAGEMENT | Maintenance

Dryer and Bathroom Vent Safety

RISK MANAGEMENT | Fire Safety

Cooking Fire Safety

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

Fire Prevention Center

HAI Group’s internal data paints a startling picture: the severity of fire losses experienced by policyholders continues to increase year-over-year, from an average of just under $40,000 per loss in 2018 to nearly $60,000 per loss in 2022.