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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Insurance, Risk Management
  • July 12, 2024

Wrap-Up Insurance Unveiled: Understanding OCIPs and CCIPs for Housing Development Projects

Housing organizations embarking on significant construction endeavors may encounter unfamiliar insurance products...
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Insurance, Risk Management
  • July 12, 2024

Understanding the Threat of Internal Fraud in Public Housing

The insurance industry has spotlighted the rise of external fraud, and rightfully so, as cybersecurity incidents...
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  • July 9, 2024

Claims Corner: Navigating Legal Risks in Public Housing Security

Some housing agencies employ security personnel directly or through third-party services to ensure resident safety....
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Risk Management
  • July 8, 2024

Best Practices for Maintaining a Safe and Successful Splash Pad

Recreational water facilities—also known as splash parks, splash pads, spray grounds, wet decks, or spray parks—have...
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Research
  • July 3, 2024

Get to Know the Public and Affordable Housing Research Corporation (PAHRC)

At a time when a decent, safe, and affordable place to call home is out of reach for more than 15 million Americans,...
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  • July 2, 2024

Why Builders Risk Insurance is Crucial for Housing Development

With a constant shortage of public and affordable housing units across the nation, a new development or rehab is always...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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