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  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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  • May 3, 2022

Hurricane Readiness for Apartments and Multifamily Housing: A Step-by-Step Plan

Hurricane preparedness is a critical component of emergency planning for housing providers. Proactively preparing for...
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  • April 20, 2022

Keep Your Multifamily Property Safe: Fire Safety Tips for Residents and Staff

Fire safety is a collective effort between property management, maintenance staff, and residents. Share these key...
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  • March 21, 2022

Essential Tips for Flood Preparedness and Response

A flood is defined as a condition where two or more acres of normally dry land or two or more properties are inundated...
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  • March 3, 2022

11 Common Multifamily Employment Claims To Consider

So long as a housing organization has employees, it is likely to face some type of employment practice liability...
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Risk Management
  • January 28, 2022

HAI Group Contributes to 'Safer and More Secure' Housing Authority

Replacing an aging and inadequate security camera system had always been a priority since Phylicia Adams became...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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