HAI Group President and CEO Ed Malaspina recently sat down with Lori Chordas from AM Best for an AM Best TV segment on maintaining a skilled workforce in today's work environment, the effects of artificial intelligence on the insurance industry, emerging cybersecurity threats, and the impact severe weather has on insurance carriers.

Record management is crucial for the success and sustainability of public and affordable housing organizations. Properly managed records can enhance operational efficiency and play a pivotal role in mitigating risks and ensuring regulatory compliance. 

In ensuring the safety and security of residents, a critical decision housing organizations face is whether to directly hire security personnel or opt for contracting with a third-party security service. Both options have advantages and drawbacks, but it's crucial to understand the insurance implications associated with each choice.

Have you ever been blamed for something entirely out of your control? It’s happened to most of us, often for minor transgressions around the house or office. The blame game can happen to businesses, too, including public and affordable housing organizations. 

Ensuring fair and equal treatment of tenants is of utmost importance in the housing industry. Unfortunately, instances of tenant discrimination—whether intentional or unintentional—still occur, posing significant financial and reputational risks to housing organizations.

As the U.S. grapples with increasingly severe and unpredictable weather patterns, public and affordable housing organizations must be prepared for the challenges posed by extreme summer weather. From scorching heat waves to intense storms, organizations must take proactive measures to ensure the safety, comfort, and well-being of residents and employees.

In the realm of commercial insurance, certificates of insurance (COIs) play a crucial role in facilitating business transactions and safeguarding the interests of various stakeholders. These documents provide tangible proof of insurance coverage and valuable information about policy details, limits, and endorsements.

Insurance can be complicated, especially if you work with multiple carriers and agents to meet your organization’s insurance needs. It can get a little overwhelming when navigating coverage requirements for affiliate entities, requesting insurance certificates, deciphering insurance terms, and managing relationships. That’s where HAI Group’s Account Services team comes in. 

The popularity and availability of micromobility products such as electric bikes (e-bikes), electric scooters (e-scooters), and hoverboards have drastically increased in the last several years. These modes of transportation are powered by rechargeable lithium-ion batteries, which can pose a severe fire hazard when damaged or charged improperly.

As the need for commercial insurance grows, so do the opportunities for agencies searching for new clients. In a market as broad and fragmented as commercial insurance, it takes a specialized approach to build and maintain a successful book of business.