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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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  • November 29, 2022

REAC 101: An Overview of HUD's Public Housing Inspection Process

Maintaining safe and decent housing is a fundamental responsibility for public housing organizations. With the recent...
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Risk Management, Fire Safety
  • November 17, 2022

How to Mitigate Fire Risk on Affordable Housing Construction Sites

Affordable housing organizations rehabilitating aging residential properties or building new developments are exposed...
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  • August 19, 2022

Case Study: The Importance of Indemnification (Hold Harmless) Clauses in Construction Contracts

A resident trips and falls on your sidewalk, which is in the process of being replaced. He injures his back and...
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  • July 14, 2022

Essential Carbon Monoxide Safety Tips for Multifamily Housing

Carbon monoxide (CO) is a naturally occurring gas commonly referred to as the “silent killer” because it is colorless,...
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Risk Management
  • June 21, 2022

3 Steps to Avoiding Auto Incidents at Affordable Housing Organizations

Operating a vehicle may be a necessary duty and job requirement for a number of housing organization staff positions,...
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  • May 5, 2022

Understanding Wildfires: Risks, Causes, and Community Resilience

Wildfires are unplanned and uncontrolled fires that burn in natural areas but can spread quickly and devastate...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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