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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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  • April 16, 2024

Championing Safety: Marilee Arsenault's Leadership Shines at North Providence Housing Authority

Since taking on the role of executive director at North Providence Housing Authority in 2021, Marilee Arsenault has...
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  • January 22, 2024

Recent VAWA Settlements Put Affordable Housing Providers on Notice: Comply or Face Consequences

Recent settlements in Nevada, Tennessee, Michigan, and California highlight the U.S. Department of Housing and Urban...
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  • November 20, 2023

Unveiling Hidden Dangers: The Fire Risks Lurking in Your Dryer and Bathroom Vents

Understanding the fire risks and hazards associated with cleaning dryer and bathroom vents may not be at the top of...
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  • June 14, 2023

Insuring Success: The Crucial Function of Certificates of Insurance

In the realm of commercial insurance, certificates of insurance (COIs) play a crucial role in facilitating business...
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  • April 14, 2023

Securing Spaces: Why Deadly Weapons Coverage Matters

Active shooter and workplace violence incidents are a growing threat to businesses of all types, including public and...
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  • December 20, 2022

Preventing Frozen Pipes: Best Practices for Multifamily Housing

Unbeknownst to many, frozen pipes pose a silent yet substantial threat to affordable housing properties nationwide,...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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