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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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  • August 1, 2024

New Smoke Alarm Guidelines for Federally Assisted Housing: What You Need to Know

In 2022, Congress passed the “Public and Federally Assisted Housing Fire Safety Act of 2022,” introducing new smoke...
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  • July 31, 2024

Trampoline and Bounce House Safety: Statistics and Multifamily Risk Mitigation Tips

Bounce houses and trampolines are popular sources of fun and entertainment for children, but they can also lead to...
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Risk Management, Public Housing
  • July 15, 2024

VAWA 2022 Q&A: Addressing Key Questions for Housing Providers

The Violence Against Women Act (VAWA), enacted in 1994, provides housing protections to survivors of domestic violence,...
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  • July 2, 2024

Why Builders Risk Insurance is Crucial for Housing Development

With a constant shortage of public and affordable housing units across the nation, a new development or rehab is always...
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Risk Management, Public Housing
  • June 17, 2024

Staying Cool in Public Housing: HUD's New Guidelines for Extreme Heat

As temperatures rise, the U.S. Department of Housing and Urban Development (HUD) is taking action to ensure public...
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  • April 17, 2024

Exploring Playground Safety: Facts, Figures, and Strategies

Playgrounds are essential spaces for children’s development and fun, providing a healthy outlet for their energy while...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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