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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Risk Management
  • April 9, 2024

Are Your Emergency Pull Cords Working As Designed?

Emergency pull cords are a common feature in multifamily housing, installed throughout units as a safety precaution for...
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Risk Management, Fire Safety, Public Housing, Affordable Housing
  • April 8, 2024

Navigating Elevator Safety: Compliance and Requirements in Residential Buildings

Elevators are a common feature in multistory public and affordable housing properties, offering convenience and...
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Risk Management, Public Housing, Affordable Housing
  • March 7, 2024

Compliance Essentials: Navigating Non-Rent Fees in Public and Affordable Housing

Property owners and managers face the challenge of interpreting and adhering to the regulations and guidelines...
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Cybersecurity, Risk Management
  • February 28, 2024

Case Study: Enfield Housing Authority Onboards KnowBe4 Cybersecurity Training Program

When Enfield (CT) Housing Authority Executive Director Scott Bertrand heard about the KnowBe4 cybersecurity awareness...
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Cybersecurity, Risk Management
  • February 26, 2024

Cybersecurity Terms Affordable Housing Agencies Need to Know in 2024

Since cybersecurity can feel overwhelming for those outside the information technology sphere, we've developed a list...
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Risk Management, Public Housing, Affordable Housing
  • February 9, 2024

Enhancing Communication with Residents: Best Practices for Housing Organizations

Effective communication is the foundation for establishing strong relationships between housing organizations and their...
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Upcoming Programs and Events

Now Open

2025 Risk Management Awards

Our Risk Management Awards honor housing agencies and staff for exceptional efforts in risk control. Open to HAI Group members and policyholders.

Now Open

2025 Playground Poster and Essay Contest

As National Playground Safety Week (April 21-25) approaches, rally your young residents (ages 6-14) to explore the importance of protecting their playground kingdom by promoting safety. Submissions due by Friday, May 2, 2025.

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

Learn More