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Featured Insight

2025 Risk Champion

Caring Beyond the Job: How Decatur Housing Authority’s Jason Pounds Became a Risk Champion

When Jason Pounds joined the Decatur Housing Authority (DHA) in Nebraska, he wasn’t looking for recognition. Hired as a part-time maintenance worker in February of 2025, just two weeks after the discovery of an embezzlement and fraud case, Pounds stepped into a property in disrepair and a community in need of stability.

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Recent Resources

Good Customer Service: The Key to Tenant Satisfaction and Retention

In the multifamily housing industry, exceptional customer service isn’t just a bonus—it’s essential. Tenants are far...

Discover the New HAI Group Website: Enhanced, Streamlined, and Built for You

We’re proud to introduce the redesigned HAI Group website, crafted to deliver a seamless experience for our diverse...

From Compliance to DEI: 2024’s Most Impactful Online Training Courses

With over 100 courses and certifications available, the HAI Group Online Training platform offers something for every...

3 Tips to Create a Solid Online Training Onboarding Program

Take a moment to think back to all of the jobs you’ve had over the years. What made you quit? If you answered having a...

From Mitigation to Maintenance: Top Online Training Courses for Housing Professionals

As a housing professional, you juggle various responsibilities, including customer service, mitigation, mediation,...

Shielding Your Community: Essential Cybersecurity Courses for the Public Housing Sector

You’re at your desk when the familiar tone of a new email sounds on your computer. The email is from human resources,...

Upcoming Programs and Events

Register Now

2025 Policyholder Success Session

Dec. 11 | 12:30 p.m. ET

This hybrid event features focused sessions followed by a live Q&A with our team members. You’ll walk away with practical tips, direct contacts, and a clearer understanding of how HAI Group supports your success.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Candle Fire Safety

RISK MANAGEMENT | Maintenance

Understanding Natural Gas

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Emergency Planning

Hurricane Preparedness

RISK MANAGEMENT | Maintenance

Unit Safety Tips

RISK MANAGEMENT | Management

Social Media Policy and Guidelines

RISK MANAGEMENT | Maintenance

Power Outage Management

RISK MANAGEMENT | Fire Safety

Cooking Fire Safety

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

Fire Prevention Center

HAI Group’s internal data paints a startling picture: the severity of fire losses experienced by policyholders continues to increase year-over-year, from an average of just under $40,000 per loss in 2018 to nearly $60,000 per loss in 2022.