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  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Insurance, Public Housing
  • March 12, 2025

Protecting Public Housing Assets: A Guide to HUD-Required Crime Insurance

Public housing authorities (PHAs), like any business, face risks from employee theft, fraud, and forgery that could...
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Public Housing, Affordable Housing
  • March 7, 2025

Navigating Reinvestment and Repositioning: A Guide for Public Housing Providers

Public housing authorities (PHAs) face the continual challenge of maintaining and improving their properties while...
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  • October 28, 2024

Understanding Supply Chain Cybersecurity: Essential Q&A for Affordable Housing Providers

There's nothing more frustrating than when things feel out of control. Imagine your organization does everything right...
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Risk Management, Fire Safety
  • October 22, 2024

Holiday Safety Tips for Multifamily Housing Communities

The holiday season is a time for joy and celebration, but it also presents unique safety challenges. While many people...
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  • October 22, 2024

Emergency Generator Safety Tips for Multifamily Housing Providers

Portable generators are vital during power outages but pose significant risks that must be addressed. Ensuring the safe...
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  • August 7, 2024

Securing Your Digital Future: Essential Cyber Insurance Renewal Tips for Housing Agencies

As housing agencies increasingly rely on digital systems and data management, the importance of cyber insurance cannot...
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Upcoming Programs and Events

Now Open

2025 Risk Management Awards

Our Risk Management Awards honor housing agencies and staff for exceptional efforts in risk control. Open to HAI Group members and policyholders.

Now Open

2025 Playground Poster and Essay Contest

As National Playground Safety Week (April 21-25) approaches, rally your young residents (ages 6-14) to explore the importance of protecting their playground kingdom by promoting safety. Submissions due by Friday, May 2, 2025.

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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