HAI Group Blog

Insurance, Risk Management, and Professional Development Tips for the Affordable Housing Industry.

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Risk Management (5)

How to Communicate Through a Crisis

David Oates is the kind of professional you hope you never need. A former U.S. Navy public affairs officer, Dave runs Public Relations Security Service, a San Diego-based crisis communications firm. Dave spends his days helping his clients prepare for, and communicate through, all kinds of crises, including employee and executive misconduct, cybersecurity attacks, product recalls, mass layoffs, large-scale accidents, criminal investigations, civil litigation, and more. A sought-after speaker, Dave taught a semester-long public relations program at San Diego State University, published three books, and co-produced two LinkedIn Learning courses, Crisis Communication for HR, and HR Communication in Today’s Fluid Workplace. In between clients, he gave HAI Group’s Amy Hourigan a crash course on how affordable housing organizations can plan for, and ace, crisis communications.                                                     

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Tools and building blueprint

Safety-Oriented Building Upgrades Multifamily Affordable Housing Providers Should Consider

If you own or manage multifamily housing properties, you know there are many risks to consider daily, including fire danger, water damage, electrical issues, and property security.


Unfortunately, there's no way to prevent all accidents and incidents. It's impossible. Mitigating these risks is just part of the job. Luckily, there are several common-sense building upgrades that can help property owners, property managers, and maintenance personnel do that job. These upgrades can limit or completely prevent devastating lossessaving time, money, and most importantly, lives.

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Children playing on playground

Preventing Accidents and Injuries on Multifamily-Managed Playgrounds

Playgrounds are fun places for children to play, and outdoor playgrounds offer a healthy balance to staying indoors. They provide growing young people with an outlet for their energy, as well as a place to develop emotional, social, and intellectual skills and abilities.

With a strong playground safety program that includes inspection and maintenance, playgrounds can be very safe spaces for children to learn and grow. That goes without saying; if your organization doesn’t have safety precautions in place, playgrounds can be dangerous.

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How to Prepare for and Respond to Flooding

A flood is defined as a condition where two or more acres of normally dry land or two or more properties are inundated by water or mudflow. Floods are among the most common and deadliest natural disasters in the United States and affect every region of the country, causing severe property damage each year. Just an inch of floodwater can cause as much as $25,000 in damage, according to FEMA.

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