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Community Spotlight

  • IMG_4166-2 Mike Torelli
  • July 17, 2025

Breaking Barriers, Building Futures: The Story of Park City Communities

When Jillian Baldwin took the helm at Park City Communities (PCC), formerly known as the Bridgeport Housing Authority, in 2020, she inherited an agency in crisis.

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Recent Resources

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Public Housing, Affordable Housing
  • March 6, 2024

PHA Protection: Addressing Liability Challenges in Housing Choice Voucher Management

The Housing Choice Voucher (HCV) program remains a cornerstone in providing affordable housing options for low-income...
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Insurance, Affordable Housing
  • February 13, 2024

The Case for Growing With the Multifamily Affordable Housing Market

As the need for commercial insurance grows, so do the opportunities for agencies searching for new clients. In a market...
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Risk Management, Public Housing, Affordable Housing
  • February 9, 2024

Enhancing Communication with Residents: Best Practices for Housing Organizations

Effective communication is the foundation for establishing strong relationships between housing organizations and their...
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Risk Management, Public Housing, Affordable Housing
  • January 25, 2024

Nuclear Verdicts and the Nation's Most Formidable Litigation Environments

Nuclear verdicts—generally considered legal verdicts exceeding $10 million—significantly contribute to social...
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Risk Management, Public Housing, Affordable Housing
  • January 12, 2024

Weathering the Storm: The Changing Landscape of Wind and Hail Insurance for Housing Providers

Once upon a time, public and affordable housing providers enjoyed a certain freedom regarding wind and hail...
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Risk Management, Fire Safety, Public Housing, Affordable Housing
  • December 8, 2023

Warmth Without Worries: A Fireplace Safety Guide

Fireplaces enhance homes, providing warmth and a cozy ambiance. However, ensuring the safe operation of fireplaces is...
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Upcoming Programs and Events

Register Now

Boiler Inspections and Pre-Heating Season Care

Join us as we discuss what a location can expect before, during, and after a jurisdictional boiler inspection. We will also discuss what can be done prior to heating season to reduce the risk of a boiler breakdown.

Coming Soon

2025 Fire Prevention Safety Poster Contest

Prepare for Fire Prevention Week (Oct. 5-11) and help spread fire safety awareness by enrolling your organization in HAI Group’s annual contest. Enrollment opens in August.

Save the Date

2025 Virtual Risk Management Conference

Save the date for HAI Group's 7th annual Virtual Risk Management Conference, a one-day event full of expert insights into new and emerging risks in multifamily housing from leading professionals in the field.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Emergency Planning

Emergency Evaculation Planning

RISK MANAGEMENT | Maintenance

Unit Safety Tips

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Key Control Policy Templates

RISK MANAGEMENT | Fire Safety

Cooking Fire Safety

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s internal data paints a startling picture: the severity of fire losses experienced by policyholders continues to increase year-over-year, from an average of just under $40,000 per loss in 2018 to nearly $60,000 per loss in 2022.

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