Cybersecurity attacks continue to pose a growing threat to housing organizations, which often maintain highly sensitive resident, applicant, and employee information. When an incident occurs, the impact can extend far beyond temporary system outages, affecting daily operations, resident services, and organizational trust.
The Lansing Housing Commission experienced this firsthand when a cyberattack escalated into a full-scale response involving IT partners, law enforcement, and legal counsel. In this video, Executive Director Doug Fleming reflects on the day of the attack, the organization's efforts to restore systems, and the steps taken to confirm that no sensitive data was compromised. He also shares key lessons learned, including the importance of ongoing employee training, multifactor authentication, reporting suspicious activity, and leveraging trusted technology partners and cyber insurance coverage.
This real-world case study offers valuable insight for housing professionals looking to strengthen their cybersecurity posture and improve response planning.
You can watch the video below or on the HAI Group YouTube channel.
Learn more
Continue the conversation with Fleming on Friday, May 22, during a cybersecurity panel discussion during which industry leaders will explore cybersecurity risks facing public housing today, and share practical insights to help agencies strenghten their defenses.
In addition to Fleming, panelists include:
- Troy LePage, COO and executive vice president of HAI Group
- Megan Peyton, senior cyber advisor at M3 Insurance
- Brandyn Fisher, V-CISO capability lead and senior penetration testing technical lead at Centric Consulting
