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  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

NPSSurvey-01

Recent Resources

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Insurance, Risk Management, Public Housing, Affordable Housing
  • May 8, 2025

Insights on Risk and Insurance: HAI Group in Affordable Housing News

HAI Group is proud to be featured in two articles in the Winter 2024 edition of Affordable Housing News, highlighting...
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Insurance, Risk Management, Online Training
  • April 18, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or...
Read more
Insurance
  • April 14, 2025

Claims Corner: A $600K Legionella Lawsuit Defended Successfully by HAI Group

When a public housing agency (PHA) faced a $600,000 lawsuit for alleged Legionella exposure, HAI Group®’s appointed...
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Risk Management
  • April 9, 2025

Data-Driven Fire Prevention: How Opportunity Home is Using Tech to Keep Residents Safe

After a devastating fire in a neighboring city required multiple fire departments to respond, the San Antonio Fire...
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Online Training
  • April 4, 2025

HAI Group Online Training Earns Prestigious IACET Reaccreditation

HAI Group® Online Training has once again met the gold standard in continuing education.
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Research
  • March 28, 2025

Research Case Study: Housing Authority of the City of Asheville’s Marvelous Math Club

Math is everywhere and an integral part of our lives. From counting fingers in the early years to budgeting for bills...
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Upcoming Programs and Events

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2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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