Kechelle Jones entered HAI Group’s Mid-Atlantic Risk Control Collaborative in early August 2023 with uncertainty about what awaited her. Upon leaving the event, equipped with newly acquired policies, procedures, and best practices, she promptly initiated transformative changes within her housing organization.
In a strategic initiative to enhance customer experience, elevate operations, and drive growth, HAI Group embarked on a comprehensive journey in 2023 to transition from an outdated core insurance system to a cutting-edge enterprise full-suite insurance platform provided by OneShield—an industry leader in tailored business solutions for property and casualty insurers.
Nuclear verdicts—generally considered legal verdicts exceeding $10 million—significantly contribute to social inflation, a term used in the insurance industry to describe the rising costs of insurance claims due to changing social attitudes, perceptions, and legal trends.
The Public and Affordable Housing Research Corporation (PAHRC), is the research entity of HAI Group, an insurer exclusively serving public and affordable housing for more than 35 years. PAHRC’s work focuses on the impact that affordable homes bring to families and communities. In this guest blog, Kelly McElwain, PAHRC’s industry intelligence and research manager, explains how you can make your properties more resilient to natural hazards.
In early December, Ed Malaspina, president and CEO of HAI Group, discovered a surprising sight in the Redding room, a spacious gathering area within the company's Cheshire, Connecticut office. Unlike the dormant and barren trees outside, a tree adorned the room's south wall, growing day by day, leaf by leaf.
As we say goodbye to another transformative year, join us in exploring HAI Group's most popular blog posts, risk management resources, and HAI Group Online Training courses of 2023. These resources serve as essential tools for housing professionals navigating an ever-evolving landscape.
Fireplaces enhance homes, providing warmth and a cozy ambiance. However, ensuring the safe operation of fireplaces is crucial, particularly in affordable housing.
In 2015, during a visit to a Kroger grocery store in Atlanta, Georgia, a 26-year-old man was robbed and shot by two assailants, resulting in his paralysis. Four years later, a jury awarded the man nearly $70 million after his attorneys successfully argued that Kroger was aware of the store's location in an unsafe, high-crime area but failed to deploy security guards in the parking lot where the shooting occurred.
When a housing unit becomes vacant, a well-documented cleanout procedure is essential to guide maintenance workers or third-party contractors through standardized unit preparation for the next occupant. Proper documentation ensures a comprehensive record of tenant discussions and the steps taken to ready the unit for the incoming tenant.
In this guide, we unveil essential tips and strategies for achieving a seamless and efficient property turnover.
Understanding fire risks and hazards associated with cleaning dryer and bathroom vents may not be at the top of your to-do list, but neglecting these often-overlooked areas can pose significant fire risks and hazards to your housing organization.
