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  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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  • January 31, 2024

Inside HAI Group's Journey to a Fourth Consecutive Top Workplaces Honor in Connecticut

HAI Group has once again proven its commitment to fostering an exceptional work environment by securing a coveted spot...
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Cybersecurity, Insurance, Risk Management
  • January 25, 2024

Cybersecurity Resilience: A Guide for Affordable Housing Organizations Seeking Robust Cyber Insurance Coverage

Cybersecurity threats are all too real for housing organizations and take many forms, including phishing, ransomware,...
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Risk Management, Public Housing, Affordable Housing
  • January 25, 2024

Nuclear Verdicts and the Nation's Most Formidable Litigation Environments

Nuclear verdicts—generally considered legal verdicts exceeding $10 million—significantly contribute to social...
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  • January 22, 2024

Recent VAWA Settlements Put Affordable Housing Providers on Notice: Comply or Face Consequences

Recent settlements in Nevada, Tennessee, Michigan, and California highlight the U.S. Department of Housing and Urban...
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Cybersecurity, Insurance, Risk Management
  • January 18, 2024

Denver Housing Authority's Ransomware Scare: The Anatomy of a Cyberattack

The staff at Denver Housing Authority (DHA) weren't blind to the possibility of a cyberattack. In fact, staff had taken...
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Risk Management, Public Housing
  • January 12, 2024

From Collaboration to Action in Affordable Housing

Kechelle Jones entered HAI Group’s Mid-Atlantic Risk Control Collaborative in early August 2023 with uncertainty about...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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