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  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Risk Management, Public Housing, Affordable Housing
  • January 12, 2024

Weathering the Storm: The Changing Landscape of Wind and Hail Insurance for Housing Providers

Once upon a time, public and affordable housing providers enjoyed a certain freedom regarding wind and hail...
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  • January 10, 2024

PODCAST: HAI Group's Troy LePage Discusses the Company's Tech-Driven Evolution and the Power of Partnership

In a strategic initiative to enhance customer experience, elevate operations, and drive growth, HAI Group embarked on a...
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  • December 19, 2023

Growing with Gratitude: Inside HAI Group's Inspiring Gratitude Tree Project

In early December, Ed Malaspina, president and CEO of HAI Group, discovered a surprising sight in the Redding room, a...
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Risk Management, Research, Fire Safety, Public Housing, Affordable Housing
  • December 19, 2023

From Risk to Resilience: Resources to Protect Affordable Housing from Natural Hazards

The Public and Affordable Housing Research Corporation (PAHRC), is the research entity of HAI Group, an insurer...
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Risk Management, Fire Safety, Public Housing, Affordable Housing
  • December 8, 2023

Warmth Without Worries: A Fireplace Safety Guide

Fireplaces enhance homes, providing warmth and a cozy ambiance. However, ensuring the safe operation of fireplaces is...
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Risk Management, Public Housing, Affordable Housing
  • December 7, 2023

Security Under Scrutiny: The Evolving Landscape of Multifamily Premises Liability

In 2015, during a visit to a Kroger grocery store in Atlanta, Georgia, a 26-year-old man was robbed and shot by two...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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