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Community Spotlight

  • IMG_4166-2 Mike Torelli
  • July 17, 2025

Breaking Barriers, Building Futures: The Story of Park City Communities

When Jillian Baldwin took the helm at Park City Communities (PCC), formerly known as the Bridgeport Housing Authority, in 2020, she inherited an agency in crisis.

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Recent Resources

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Risk Management
  • November 21, 2024

Incident Response Techniques to Help Your Housing Organization Avoid Losses

No matter how many precautions your housing organization takes, accidents and incidents are bound to happen. You may...
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Research, Public Housing
  • November 21, 2024

Small PHAs, Big Changes: Navigating the Path to Equity and Inclusion

Public housing authorities (PHAs) have an obligation to affirmatively further fair housing by combatting discrimination...
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Cybersecurity, Risk Management
  • November 20, 2024

The Resurgence of Ransomware and What it Means for Housing Organizations

In the wake of a significant surge in ransomware attacks across the United States in 2021, 2022 appeared to offer a...
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Insurance, Risk Management
  • November 15, 2024

How to Avoid Paying Unforeseen Insurance Costs for Vacant Properties

If you've ever chalked up money for a streaming service or gym membership you didn't end up using regularly, then you...
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Cybersecurity, Risk Management
  • October 16, 2024

Bolster Your Housing Organization's Cybersecurity With Data Backups

Cybercriminals would like nothing more than to hold your housing organization’s system and sensitive data hostage.
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Cybersecurity, Risk Management
  • October 15, 2024

6 Real-Life Ransomware Attacks That Shocked Affordable Housing and Public Sector Agencies

There’s a spine-chilling uptick in cyberattacks—the FBI received a record number of cyber-related complaints last year,...
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Upcoming Programs and Events

Register Now

Boiler Inspections and Pre-Heating Season Care

Join us as we discuss what a location can expect before, during, and after a jurisdictional boiler inspection. We will also discuss what can be done prior to heating season to reduce the risk of a boiler breakdown.

Coming Soon

2025 Fire Prevention Safety Poster Contest

Prepare for Fire Prevention Week (Oct. 5-11) and help spread fire safety awareness by enrolling your organization in HAI Group’s annual contest. Enrollment opens in August.

Save the Date

2025 Virtual Risk Management Conference

Save the date for HAI Group's 7th annual Virtual Risk Management Conference, a one-day event full of expert insights into new and emerging risks in multifamily housing from leading professionals in the field.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Emergency Planning

Emergency Evaculation Planning

RISK MANAGEMENT | Maintenance

Unit Safety Tips

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Key Control Policy Templates

RISK MANAGEMENT | Fire Safety

Cooking Fire Safety

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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