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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Cybersecurity
  • February 8, 2024

Powerful (and Free!) New Cybersecurity Resource for Public Housing Agencies

The housing industry continues to be an attractive target for cybercriminals, who can do real damage to your agency in...
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Cybersecurity, Insurance
  • February 7, 2024

Cyber Insurance Applications: 11 Red Flags That Can Impact Your Coverage

Cyber insurance is a crucial tool housing organizations should consider leveraging to hedge against increasing...
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Cybersecurity, Insurance, Risk Management
  • January 25, 2024

Cybersecurity Resilience: A Guide for Affordable Housing Organizations Seeking Robust Cyber Insurance Coverage

Cybersecurity threats are all too real for housing organizations and take many forms, including phishing, ransomware,...
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Cybersecurity, Insurance, Risk Management
  • January 18, 2024

Denver Housing Authority's Ransomware Scare: The Anatomy of a Cyberattack

The staff at Denver Housing Authority (DHA) weren't blind to the possibility of a cyberattack. In fact, staff had taken...
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Cybersecurity, Risk Management, Public Housing, Affordable Housing
  • October 24, 2023

Unlocking the Benefits of Password Managers: Say Goodbye to the Password Struggle

Chances are, you've experienced the password struggle in the last month. For many, the struggle is weekly.
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Cybersecurity, Insurance, Risk Management, Public Housing, Affordable Housing
  • August 14, 2023

Emerging Risks in Housing: Navigating Technological Advancements, Societal Shifts, and Environmental Concerns

The landscape of public and affordable housing organizations is evolving rapidly, shaped by technological advancements,...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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