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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Research, Public Housing, Affordable Housing
  • January 1, 2023

Housing Research: The Evolution of PHA Health Initiatives

Public housing authorities (PHAs) are pivotal in advancing community health by addressing the intersection of housing...
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Research, Public Housing, Affordable Housing
  • January 1, 2023

Housing Research: 2020 Picture of Preservation

Preserving affordable housing is a critical component of addressing the nation’s housing crisis. This report,...
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Research, Public Housing, Affordable Housing
  • January 1, 2023

Housing Research: Trends in Housing Assistance and Who It Serves

As America’s population ages, the need for affordable, accessible housing for seniors becomes increasingly urgent. This...
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Research, Public Housing, Affordable Housing
  • October 1, 2022

Housing Research: Improving Low-Income Housing Tax Credit Data for Preservation

The Low-Income Housing Tax Credit (LIHTC) is one of the most effective tools for financing affordable housing in the...
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Risk Management
  • April 8, 2022

Safety-Oriented Building Upgrades Multifamily Affordable Housing Providers Should Consider

If you own or manage multifamily housing properties, you know there are many risks to consider daily, including fire...
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Research, Public Housing, Affordable Housing
  • November 1, 2021

Housing Research: 2021 Picture of Preservation

Preserving affordable housing is essential to ensuring low-income families have access to safe, stable homes. This...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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