---
title: "HAI Group’s 2025 Year in Review: Insights, Training, and Tools Housing Professionals Relied On"
description: A look back at 2025’s most-used HAI Group resources, from risk guides and training to insurance insights and PAHRC research supporting housing agencies.
image: https://blog.haigroup.com/hubfs/YearInReview_FeaturedImage-2.png
---

[Skip to content](https://blog.haigroup.com/hai-groups-2025-year-in-review-insights-training-and-tools-housing-professionals-relied-on#main-content)

[![hai-logo-KO-256px](https://blog.haigroup.com/hs-fs/hubfs/hai-logo-KO-256px.png?width=256&height=57&name=hai-logo-KO-256px.png "hai-logo-KO-256px")](https://www.haigroup.com/)

- SEARCH

- [Insurance](https://blog.haigroup.com/tag/insurance),
- [Public Housing](https://blog.haigroup.com/tag/public-housing),
- [Affordable Housing](https://blog.haigroup.com/tag/affordable-housing)

# HAI Group’s 2025 Year in Review: Insights, Training, and Tools Housing Professionals Relied On

![](https://blog.haigroup.com/hubfs/YearInReview_FeaturedImage-2.png)

- December 10, 2025

![Ally Modugno | Marketing Specialist | HAI Group](https://blog.haigroup.com/hubfs/Ally%20Modugno.jpg)

[Ally Modugno | Marketing Specialist | HAI Group](https://blog.haigroup.com/author/ally-modugno)

[\< Back to Resource Center](https://blog.haigroup.com)

As we reflect on 2025, we’re grateful to the housing professionals who rely on our resources, training, and research to strengthen operations and support the communities they serve.

This year-end wrap-up brings together the resources you turned to most throughout the year, from practical risk guides to new online training courses and data-driven insights from the [Public and Affordable Housing Research Corporation (PAHRC)](http://www.pahrc.org), HAI Group’s research division. These highlights showcase the shared commitment across our industry to safety, learning, and continuous improvement.

## Top insurance-related blogs of 2025

This year’s most‑read insurance content reflected the coverage questions and real‑world challenges housing organizations navigated throughout 2025. Our readers also connected strongly with stories about our organization and the people behind our mission.

These were the most-viewed insurance blogs of 2025:[**![AM Best Celebration-18-2\_Resized](https://blog.haigroup.com/hs-fs/hubfs/AM%20Best%20Celebration-18-2_Resized.jpg?width=330&height=220&name=AM%20Best%20Celebration-18-2_Resized.jpg)**](https://blog.haigroup.com/celebrating-our-am-best-upgrade-to-a-superior-what-it-means-for-hai-group)  
<https://blog.haigroup.com/celebrating-our-am-best-upgrade-to-a-superior-what-it-means-for-hai-group>[**Celebrating Our AM Best Upgrade to A+ (Superior): What It Means for HAI Group**](https://blog.haigroup.com/celebrating-our-am-best-upgrade-to-a-superior-what-it-means-for-hai-group)<https://blog.haigroup.com/celebrating-our-am-best-upgrade-to-a-superior-what-it-means-for-hai-group>

Readers turned to this piece to understand the significance of our A+ upgrade and what it means for the long-term strength and stability of their coverage.

[**Let’s Talk About Meth Claims**](https://blog.haigroup.com/lets-talk-about-meth-claims)

This article breaks down a complex and sensitive issue in clear terms, helping agencies understand how meth-related losses occur and what coverage considerations look like.

[**Early Detection Saved My Life: One HAI Group Leader’s Story and the Message Behind Breast Cancer Awareness Month**](https://blog.haigroup.com/early-detection-saved-my-life-one-hai-group-leaders-story-and-the-message-behind-breast-cancer-awareness-month)

A personal story that resonated with staff, policyholders, and partners. This piece underscores the importance of early detection and community awareness.

[**Earthquake vs. Earth Movement: Am I Insured?**](https://blog.haigroup.com/earthquake-vs.-earth-movement-am-i-insured)

Many readers sought clarity on the difference between these similar-sounding risks. This blog offers accessible guidance to help agencies understand potential exposures.

[**Protecting Public Housing Assets: A Guide to HUD-Required Crime Insurance**](https://blog.haigroup.com/protecting-public-housing-assets-a-guide-to-hud-required-crime-insurance)

A practical resource that explains HUD’s crime insurance requirements and helps housing agencies stay compliant while protecting organizational assets.

[**Claims Corner: A $600K Legionella Lawsuit Defended Successfully by HAI Group**](https://blog.haigroup.com/claims-corner-a-600k-legionella-lawsuit-defended-successfully-by-hai-group)

One of this year’s most compelling claims stories, this article shows how thorough investigation and defense strategies helped resolve a high-stakes case.

## Top housing risk guides of 2025

Housing professionals turned to our risk guides this year to support safety, reduce loss, and address emerging challenges. Each topic reflects insights from our Risk Control and Consulting team, common issues housing agencies face, and timely trends across the industry.

### These were the most-viewed housing risk guides of 2025:

[![OvenFire](https://blog.haigroup.com/hs-fs/hubfs/OvenFire.jpg?width=460&height=307&name=OvenFire.jpg)Cooking Fire Safety](https://blog.haigroup.com/housing-risk-guide-cooking-fire-safety)

This guide remains a standout resource as agencies seek ways to reduce one of the most common causes of home fires. It includes simple steps residents can take and tips staff can use to prevent costly damage.

[Electric Bikes](https://blog.haigroup.com/housing-risk-guide-electric-bikes)

With lithium-ion battery incidents on the rise nationwide, this guide helps teams understand safe charging, storage, and communication strategies for e-bikes and scooters. It remains a popular tool for promoting safety awareness among residents.

[Managing Vacant Units and Properties](https://blog.haigroup.com/housing-risk-guide-managing-vacant-units)

Vacant units can quickly become costly if they are not monitored and maintained. This guide provides a clear approach to inspections, documentation, and risk reduction, helping agencies protect their properties between occupancies.

[Emergency Evacuation Planning](https://blog.haigroup.com/housing-risk-guide-emergency-evacuation-planning)

Housing organizations rely on this guide to strengthen their preparedness efforts. It walks through practical steps to build and test evacuation plans that keep residents and staff safe during emergencies.

[Water Damage Prevention](https://blog.haigroup.com/water-damage-prevention)

Water damage is one of the most frequent and expensive types of loss for housing providers. This guide shares straightforward, preventive actions that can help teams reduce incidents and respond quickly when issues arise.

### Additional essential resources

The Risk Control team also curated several in-depth resources designed to serve as trusted reference points for agencies working to improve everyday operations and reduce organizational risk.

[![fleet driver](https://blog.haigroup.com/hs-fs/hubfs/fleet%20driver.jpg?width=460&height=232&name=fleet%20driver.jpg)Multifamily Housing Risk Control Manual](https://blog.haigroup.com/multifamily-housing-risk-control-manual)

A comprehensive reference that helps housing agencies strengthen safety practices, improve consistency across properties, and support informed decision-making.

[Fleet Management Guide for Public and Affordable Housing Professionals](https://blog.haigroup.com/housing-risk-guide-fleet-manual)

A practical guide for agencies that operate vehicles. It offers clear steps to support safe driving practices, reduce accidents, and manage fleet-related risk.

[Employment Practices Guide: Managing Employment-Related Liabilities](https://blog.haigroup.com/employment-practices-guide-managing-employment-related-liabilities)

A user-friendly resource that helps organizations navigate common employment-related exposures with guidance on documentation, communication, and compliance.

## Top online training courses of 2025

Housing professionals continued to invest in learning this year, focusing on courses that strengthened essential skills and deepened program knowledge. These courses support teams navigating new requirements, service expectations, and day‑to‑day operational challenges while helping learners grow in their roles.

### These were the top trending online training courses of 2025:

[**![Customer Service in Housing2](https://blog.haigroup.com/hs-fs/hubfs/Customer%20Service%20in%20Housing2.jpg?width=460&height=307&name=Customer%20Service%20in%20Housing2.jpg)Customer Service in Housing**](https://www.haigrouponlinetraining.com/public/contentdetails/243859/customer-service-in-housing)

This course offers strategies to improve customer service delivery across housing organizations. Learners gain tools to empathize with customers, support staff well‑being, navigate challenging interactions, and build a positive service culture.

[**Baker Tilly – Fundamentals of the LIHTC Program**](https://www.haigrouponlinetraining.com/public/contentdetails/254931/baker-tilly-fundamentals-of-the-lihtc-program)

A foundational overview of the [Low‑Income Housing Tax Credit (LIHTC) program](https://blog.haigroup.com/fundamentals-of-the-lihtc-program), this course explores program structure, partnerships, eligibility requirements, rent considerations, and compliance practices that help protect organizations from risk.

[**NSPIRE for Public Housing**](https://www.haigrouponlinetraining.com/public/contentdetails/234788/nspire-for-public-housing-certification)

Learners gain a comprehensive understanding of [HUD’s NSPIRE standards](https://blog.haigroup.com/ensuring-safety-with-nspire-training-the-next-generation), including the three new inspectable areas, inspection types, scoring methodology, and how to apply the standards effectively during public housing inspections.

[NSPIRE for Housing Choice Voucher (HCV)](https://www.haigrouponlinetraining.com/public/contentdetails/241702/nspire-for-housing-choice-voucher-certification-nspire-v)

This course provides essential knowledge about subsidized housing programs, including key HUD references, fair housing responsibilities, the housing process, and performance indicators like PHAS and SEMAP.

[**New Employee Orientation for Public Housing and HCV**](https://www.haigrouponlinetraining.com/public/contentdetails/249784/new-employee-orientation-for-hcv-and-public-housing)

Designed for new housing professionals, this course introduces the fundamentals of public housing and HCV programs, giving learners a strong foundation in program operations, documentation, fair housing requirements, and key HUD guidance.

## Top research blogs of 2025

PAHRC continued to support housing professionals throughout 2025 with data and research that inform planning and preservation efforts. 

### ![10YearReport\_FeaturedImage](https://blog.haigroup.com/hs-fs/hubfs/10YearReport_FeaturedImage.png?width=460&height=230&name=10YearReport_FeaturedImage.png)Technical Report: Supporting the 10 Year Roadmap for Public Housing Sustainability

PAHRC released a significant new resource in October: the [**10 Year Roadmap for Public Housing Sustainability Technical Report**](http://www.pahrc.org/research). This comprehensive report [outlines actionable strategies](https://blog.haigroup.com/housing-research-10-year-roadmap-for-public-housing-sustainability-technical-report) to help public housing agencies plan for long-term sustainability, resilience, and preservation. It stands as one of the most significant research milestones of the year.

### These were the most‑viewed research blogs of 2025:

[**Myth vs. Reality: Data-Driven Insights on Affordable Housing**](https://blog.haigroup.com/myth-vs.-reality-data-driven-insights-on-affordable-housing)

This piece helped readers separate fact from misconception by using clear, accessible data to explain what affordable housing looks like nationwide.

[A Communitywide Transformation in the North End of Newport](https://blog.haigroup.com/a-communitywide-transformation-in-the-north-end-of-newport)

A popular story highlighting how coordinated investment and preservation efforts can reshape a neighborhood and support long-term resident stability.

[**How PHAs are Designing Innovative Ways to Improve Cost Effectiveness, Self-Sufficiency, and Housing Choice**](https://blog.haigroup.com/how-phas-are-designing-innovative-ways-to-improve-cost-effectiveness-self-sufficiency-and-housing-choice)

Readers turned to this article for a closer look at how agencies across the country are employing creative, data-driven approaches to enhance program outcomes.

[Five Ways Affordable Housing Organizations Can Use PAHRC's Research to Advance Their Work](https://blog.haigroup.com/five-ways-affordable-housing-organizations-can-use-pahrcs-research-to-advance-their-work)

A practical guide showing how organizations can leverage PAHRC’s tools to support planning, preservation, and strategic decision-making.

[**How to Use the National Housing Preservation Database Like a Pro**](https://blog.haigroup.com/how-to-use-the-national-housing-preservation-database-like-a-pro)

A hands-on walkthrough that helped readers get more from the NHPD, from identifying at-risk properties to supporting preservation strategies.

### Also this year for PAHRC

In addition, PAHRC enhanced the [National Housing Preservation Database (NHPD)](http://www.preservationdatabase.org), the only deduplicated database on federally assisted housing inventory across the United States, managed in partnership with the [National Low Income Housing Coalition](http://www.nlihc.org) to make preservation research and planning even more accessible.

New features released in 2025 include:

- Four expansive data refreshes
- A [new dashboard](https://preservationdatabase.org/preservation-dashboard/) to further support preservation and advocacy efforts
- Expanded data coverage to include properties in U.S. territories and properties funded by the national Housing Trust Fund
- A new [FAQ page](https://preservationdatabase.org/faqs/)
- New use cases in our [user guide](https://preservationdatabase.org/documentation/user-guide/)

## Looking ahead

Thank you for engaging with our resources throughout the year. Your dedication to creating safe and resilient housing communities inspires the work we do. We look forward to bringing you even more practical guidance, training opportunities, and research in 2026 to support the challenges and opportunities ahead.

### Stay connected

If you have ideas for content you’d like to see in 2026, email [**communications@haigroup.com**](mailto:communications@haigroup.com).

For questions about PAHRC or the 10 Year Roadmap, email [**pahrc@haigroup.com**](mailto:pahrc@haigroup.com)

### Questions about your policy? Be sure to[reach out to your designated account executive](https://www.haigroup.com/contact-us).

[![Contact My Account Executive](https://no-cache.hubspot.com/cta/default/20790879/interactive-170093881130.png)](https://blog.haigroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJCPHHv0q9uB5rBsFhh%2FfDi3JlWBsNJGAeHRUBA8LpsyJdqzkwVqpVwGAW0Y%2FfZMXEIYROkIkDMNGFb9UDnkSnr%2FcOPfwm6u9zkanIazSLai4yCaW8dxTnDPo88lSwv3oA9%2BSppPqLg9%2F8qljJzd3dZHoRkITbmXUlS0BR%2BcpC3ZZfweciDEhpTkjrV5%2Fd9mr48pvewcrN5x%2FNsbPkgrSM%3D&webInteractiveContentId=170093881130&portalId=20790879)

### For questions about any of our risk guides, [contact your risk control consultant.](https://www.haigroup.com/contact-us/)

[![Contact My Risk Control Consultant](https://no-cache.hubspot.com/cta/default/20790879/interactive-170093881147.png)](https://blog.haigroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIce9k20%2BZQJ1ZeOYh8Ye0SqpgvMG8aMHNRdXiNNSujcy8rU4DghoXc1zRs75lv60R%2BXoIoZrJqCJdLJcX1lWHgr%2FEiTvxr%2Bn9TBh%2FbFgtrkUP5HiEX83Zbd1HRLuEMLAcC0Gbd0yC6dabOW3AlJHHE7Kyx%2FM0DNlxO5mkrXPQeWF%2BGlw9e6JNimq9L2XmH1PcdVCxdSQQsQR8SfEgqGKA%3D&webInteractiveContentId=170093881147&portalId=20790879)

### For more information about online training courses or subscriptions, [contact the Online Training team.](https://share.hsforms.com/1sqFCnhWdRJeF7lbKwIyWKgcdmcf?hsCtaAttrib=201586179873)

[![Contact Housing Training Institute](https://no-cache.hubspot.com/cta/default/20790879/interactive-201586179873.png)](https://blog.haigroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLIDylhpILzjDHtVDAu3EotMUurbSbm4jIsAkZ%2FPdE27Lt1HM3aBEYLfRiYx1rvuTc8tDXFCSTcupjWadElItgbPzye%2B0V3ewKsrgjkOsoFPAv5c%2FrEHywagto0fbGEWK4Xirr60wYBmnnnT%2FqYHvTVI3nPZ3Q%2F7eGDRrS4%2B6kmWwbFQymSlUBjLN506bvAMZlxaotpaCPrCsz6OeVzCOH4847FMJPMuKbemtYlh&webInteractiveContentId=201586179873&portalId=20790879)

### If you are not currently insured by HAI Group and want to learn more about how we can help your agency manage risk and protect your properties,[contact our Business Development team today.](https://www.haigroup.com/insurance/insurance-agents-and-brokers)

[![Contact Business Development](https://no-cache.hubspot.com/cta/default/20790879/interactive-185028850177.png)](https://blog.haigroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJqUEgxKFcPUGMIqzboPOxMoC6cXCWMxselJRwR9S5PXENknZMVwJVKFB36U3QgoJrE2C590apreQDrIVAcRU37tuOY1x4ZZ1aC18vlOXEZD%2FCbU3wkcas2C%2F9T%2BlyMQ2ODDAwwkEePUfoH%2B602xUFy9V9Xo8Uf5fUzna1pUSPFq6EbyNuaXs8BmQG76GdkoxYQ8nxMFr%2BAxZEsFbLYGVT3RNpEFI84a0z2wyXJ%2FmvIRzAbNGksQq0EXnJ4jaPnsO%2FZGkE366cXGvuLiA%3D%3D&webInteractiveContentId=185028850177&portalId=20790879)

 The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.

 HAI Group® is the registered trademark of Housing Authority Risk Retention Group, Inc. and its related companies. For a complete list of HAI Group companies, visit www.haigroup.com. Products or services may not be available in all jurisdictions. Certain property and casualty coverage may be provided by a risk retention group or a surplus lines insurer or by a third party. Risk retention groups and surplus lines insurers do not participate in state guaranty funds and their insureds are not protected by such funds.

 Don't Miss This

## Related Content

[![](https://blog.haigroup.com/hubfs/PAHRC_Research/MakingTheCaseWebinar_FeatureImage.png)](https://blog.haigroup.com/making-the-case-research-to-strengthen-your-affordable-housing-advocacy)

- December 10, 2025

### [Event Recording: Using Evidence to Build Stronger Affordable Housing Advocacy](https://blog.haigroup.com/making-the-case-research-to-strengthen-your-affordable-housing-advocacy)

 May 11, 2026

 Advocacy is more powerful when it is grounded in evidence. That was the focus of PAHRC’s recent live virtual session,...

[Read more](https://blog.haigroup.com/making-the-case-research-to-strengthen-your-affordable-housing-advocacy)

[![](https://blog.haigroup.com/hubfs/PoP_blog2.png)](https://blog.haigroup.com/the-state-of-affordable-housing-key-findings-from-the-2024-picture-of-preservation)

- December 10, 2025

### [The State of Affordable Housing: Key Findings from the 2024 Picture of Preservation](https://blog.haigroup.com/the-state-of-affordable-housing-key-findings-from-the-2024-picture-of-preservation)

 December 3, 2024

 The report emphasizes the need for improved policies to preserve the nation’s federally assisted housing stock,...

[Read more](https://blog.haigroup.com/the-state-of-affordable-housing-key-findings-from-the-2024-picture-of-preservation)

[![](https://blog.haigroup.com/hubfs/PoP%20webinar%20ebanner.png)](https://blog.haigroup.com/preserving-affordable-housing-insights-and-resources-from-pahrc-and-nlihcs-virtual-event)

- December 10, 2025

### [Preserving Affordable Housing: Insights and Resources from PAHRC and NLIHC's Virtual Event](https://blog.haigroup.com/preserving-affordable-housing-insights-and-resources-from-pahrc-and-nlihcs-virtual-event)

 December 19, 2024

 The Public and Affordable Housing Research Corporation (PAHRC) and the National Low Income Housing Coalition (NLIHC)...

[Read more](https://blog.haigroup.com/preserving-affordable-housing-insights-and-resources-from-pahrc-and-nlihcs-virtual-event)

![HAI Group](https://blog.haigroup.com/hubfs/raw_assets/public/Thrifty%20child/images/hai-logo-footer.png)

<https://www.linkedin.com/company/hai-group> <https://www.facebook.com/HAIGroupCT/>

- [Online Privacy Policy](https://www.haigroup.com/privacy-policy/)
- [California Privacy Rights](https://www.haigroup.com/wp-content/uploads/2024/11/HAI-Group-CA-Privacy-Rights-Notice-1.pdf)
- [Terms of Use](https://www.haigroup.com/terms-of-use/)

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Ally Modugno | Marketing Specialist | HAI Group",
    "url" : "https://blog.haigroup.com/author/ally-modugno"
  },
  "dateModified" : "2026-04-02T20:08:09.430Z",
  "datePublished" : "2025-12-10T14:30:00.000Z",
  "headline" : "HAI Group’s 2025 Year in Review: Insights, Training, and Tools Housing Professionals Relied On",
  "image" : [ "https://blog.haigroup.com/hubfs/YearInReview_FeaturedImage-2.png" ],
  "mainEntityOfPage" : {
    "@id" : "https://blog.haigroup.com/hai-groups-2025-year-in-review-insights-training-and-tools-housing-professionals-relied-on",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://blog.haigroup.com/hubfs/HAIGroup%20PMS2186C%20400X100-300dpi-1.png"
    },
    "name" : "HARRG"
  }
}
```