When a fire strikes, housing organizations must act quickly to ensure safety, stabilize the property, and support affected residents. But knowing where to begin can be overwhelming.
In this free training, Nick Mayo, Senior Risk Control Consultant at HAI Group, walks housing professionals through the critical steps to take immediately after a fire. From coordinating with emergency responders to navigating insurance claims and resident communication, this session provides practical guidance to help you manage a fire’s aftermath with confidence.
What you'll learn
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Learn how to communicate clearly with residents, staff, and authorities after a fire.
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Understand how fire departments respond to structure fires and what information they can provide.
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Work effectively with insurers, restoration vendors, and legal teams throughout recovery.
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Balance repair speed with safety standards and code compliance.
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Support displaced residents by connecting them with community resources and regular updates.
Why this matters
Fire incidents are among the most devastating losses a housing organization can experience. The actions taken in the hours and days after a fire can significantly affect resident safety, financial recovery, and future risk mitigation.
By preparing your team to respond effectively, you can minimize disruption, safeguard your organization’s assets, and help residents recover faster.
Access more resources
Be sure to explore the full range of fire-related resources we’ve curated on our Fire Prevention Center, designed to help you stay informed, prepared, and resilient, ready to handle anything that comes your way confidently.
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This article is for general information only. HAI Group® makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group® and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.
HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services (DBA Housing Insurance Agency Services in NY and MI).
