HAI Group COO Troy LePage Identifies Four Attributes to Look For in an Insurer

  • January 8, 2026

HAI Group Chief Operating Officer Troy LePage was recently featured in Multifamily Affordable Housing Business (MAHB), a national publication covering the latest developments, challenges, and opportunities across the multifamily housing sector.

In the article, "Four Attributes Developers Should Look For in an Insurer," LePage discusses the evolving role of insurance as both a strategic and stabilizing force for multifamily and affordable housing developers. As rising property values, construction costs, and climate-related events make insurance a growing focus in project planning, LePage explains how selecting the right insurance partner can directly influence a project’s long-term success.

“Developers who approach insurance strategically and who partner with experienced insurers and agents familiar with multifamily risk are best positioned to maintain stability through change,” LePage said in the article.

Building on that point, he notes that today’s market demands more than standard coverage and emphasizes the importance of choosing an insurer that not only protects against loss but also acts as a long-term partner in building resilience and financial stability.

LePage outlines four key attributes developers should prioritize when selecting an insurance partner:

  • Financial strength and stability: Confidence that an insurer can meet obligations during widespread or catastrophic events.

  • Specialized housing expertise: Deep understanding of affordable and mixed-income developments and the risks unique to them.

  • Partnership and prevention: Insurers that go beyond policies to provide proactive risk assessments, training, and insights.

  • Shared values and long-term alignment: A commitment to housing stability and community safety that extends beyond transactions.

Lepage also reflects on how HAI Group’s mission-driven approach continues to guide its work. “Developers and owners need insurers that are built for the long term and remain committed through both tightening and softening cycles. That’s been HAI Group’s philosophy since its founding by a group of public housing agencies in 1987.”

Read LePage’s full article in the November/December issue of Multifamily Affordable Housing Business :

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