6 Reasons to Keep Your Housing Organization's Contact Information Current with Your Insurer

  • September 29, 2023

Staying connected and informed is vital for ensuring the smooth operation and protection of your organization. One key aspect that often gets overlooked is keeping your organization's contact information current with your insurer.

In this blog post, we'll discuss the top reasons why maintaining up-to-date contact information is essential for your organization's success and security.

1. Swift communication in times of crisis

Emergencies and unexpected events can strike at any moment. Having accurate and up-to-date contact information on file with your insurer is essential for swift communication during critical situations. Whether it's a natural disaster, a property-related issue, or any other crisis, being able to reach you promptly can make all the difference in minimizing damage and ensuring the safety of your residents.

2. Seamless transition during staff changes

In the dynamic world of public and affordable housing, staff turnover is not uncommon. When key personnel responsible for insurance matters change, updating your contact information with your insurer becomes crucial, ensuring the transition between staff members is smooth and there are no disruptions in communication or access to important insurance-related information.

3. Expedited claims processing

If you need to file an insurance claim, having current contact information is crucial to expedite the claims process. Timely and accurate communication can help your insurer assess the situation quickly, process your claim faster, and get your organization back on its feet sooner.

4. Preventing coverage gaps

Your insurance coverage is designed to protect your organization from various risks and liabilities. You risk missing essential updates or policy renewal notifications if your contact information is outdated. This oversight could lead to unintentional coverage lapses, leaving your organization vulnerable to financial losses.

5. Access to valuable resources

Many insurers, including HAI Group, are more than happy to provide policyholders with risk management guidance, educational materials, and updates on industry trends. By keeping your contact information current, you ensure you receive timely access to these resources, which can help your organization better manage risk, reduce costs, and improve overall operational efficiency.

6. Tailored support and assistance

Accurate contact details enable your insurer to provide personalized support and assistance. Whether you need advice on risk mitigation strategies, assistance with policy-related inquiries, or updates on changes in insurance regulations, having current contact information ensures that you receive the specific help you need, when you need it.

How to update your organization's contact information with HAI Group

At HAI Group, we value our partnership with your organization. Keeping your contact information current reflects a commitment to open and effective communication, which is the foundation of a strong and mutually beneficial relationship. It demonstrates your dedication to ensuring the best possible protection for your residents and properties.

Updating your contact information with HAI Group is simple. Reach out to your dedicated account executive to make the necessary changes. Our team is here to assist you every step of the way!

Contact Account Services


This article is for general information only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.

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