Partnering with HAI Group: How Membership Supports Safer, Stronger Housing Organizations

Since 1987, HAI Group has existed for one purpose: to help housing organizations promote and preserve affordable housing nationwide. Partnering with HAI Group highlights the unique benefits available to members, including governance participation, surplus dividends, in-house claims handling, risk control programs, research, education, and resident-focused initiatives.

The piece showcases how HAI Group goes beyond traditional insurance, offering tools, resources, and support to help housing organizations stay resilient, financially secure, and prepared for evolving risks.

What you'll learn

This guide breaks down the full range of member benefits and support services offered through HAI Group, including:

• How HAI Group was founded by housing authorities seeking accessible, affordable insurance, and how that mission continues today
• Member governance participation, including how members help shape the organization’s direction through representation on the Board and committees
• Surplus contribution and dividend opportunities, allowing members to share in the organization’s financial success
• In-house claims handling, offering prompt, compassionate support and 24/7 service
• Personalized service from dedicated account executives, who can also secure alternative-market coverage when needed
• Risk control and consulting services, including training, site inspections, and business continuity planning
• Research and data resources from PAHRC, including access to the National Housing Preservation Database
• Free and discounted online training for housing professionals
• Annual programs and events, including scholarships, loss prevention funding, Risk Management Awards, virtual Risk Management Conference, and resident contests

Why this matters

Public and affordable housing organizations face ongoing operational, financial, and compliance pressures. Having a trusted partner with deep industry knowledge can make all the difference.

By providing tailored insurance solutions, proactive risk management tools, and research rooted in the realities of affordable housing, HAI Group helps agencies:

• Strengthen safety and resilience
• Improve operational efficiency
• Support residents and staff
• Build long-term financial stability
• Access specialized expertise unavailable through traditional insurance carriers

The comprehensive suite of benefits outlined in the piece underscores HAI Group’s role not just as an insurance provider but as a mission-aligned partner dedicated to the well-being of the industry and its residents.

Access more resources

Be sure to explore the full range of resources we’ve curated on our Resource Center, designed to help you stay informed, prepared, and resilient, ready to handle anything that comes your way confidently.

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This article is for general information only. HAI Group® makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group® and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy. 

HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services (DBA Housing Insurance Agency Services in NY and MI).