HAI Group’s Partnering with HAI Group: A Policyholder Success Session brought housing professionals together to learn how to make the most of their partnership with HAI Group. The event closed with a live Q&A, during which attendees could submit questions to our teams across Claims, Underwriting, Account Services, Risk Control, Online Training, and Research.
If a loss occurs, the most important step is to report it right away. Include as many details as possible, such as the date of loss, photos, witness information, and a clear description of the damage. For property losses, secure the property to prevent further damage and ensure safety before reentry.
Claims adjusters review your coverage, coordinate investigations, work with contractors and experts, and ensure you receive a fair and timely settlement. Their goal is to help you recover quickly and minimize disruption to your operations.
Fire remains the leading cause of property loss, particularly cooking fires. Equipment breakdown claims are also on the rise, along with liability verdicts that carry higher payouts. There’s also growing attention on third-party litigation funding—when investors finance lawsuits for profit, often complicating settlements.
When in doubt, report it. Even if you’re uncertain, the Claims team will review the details, assess potential coverage, and advise you on next steps. You can reach the team at claimsreporting@haigroup.com or by calling 1-800-873-0242.
Insurance provides a financial safety net that protects your properties, operations, and budget when unexpected events occur, such as fires, storms, or accidents. It helps ensure you can continue serving residents without major disruption and supports compliance with funding requirements that often mandate coverage.
Cybersecurity threats are becoming a major focus as housing organizations increasingly rely on digital systems to store sensitive data. Climate-related claims—ranging from severe thunderstorms to floods and hail events—are also on the rise. Other emerging issues include aging infrastructure, which can increase claim frequency, and evolving regulations that influence coverage expectations.
About 120 days before your renewal date, you’ll receive your application through DocuSign. For policies placed externally, applications are typically sent 90 days before renewal. Account Services works closely with you during this process to gather the information needed for underwriting and ensure a smooth transition to your next policy term.
As soon as you know you’ll be undertaking a renovation, expansion, or new development. Early communication helps ensure coverage needs are identified, budgeted for, and in place before work begins.
Begin by providing your Account Executive with your financial statements, organizational chart, and partnership agreements. They’ll review these documents and recommend how to structure your insurance to cover all entities appropriately.
Yes. If your policies come up for renewal at different times—such as property and liability coverage after construction—Account Services can help align your dates to make renewal management simpler.
HUD outlines mandatory and optional insurance coverages in Section 7 of the Annual Contributions Contract (ACC). These include property, general liability, auto, workers’ compensation, and other types of insurance. Account Services can walk you through these requirements and any additional coverages your organization may need.
Start with regular inspections of your buildings, both interior and exterior. Document findings and repairs, and keep strong records—they’re not only useful for tracking progress but also for defending claims if needed.
Risk Control offers business continuity training, available both on-site and virtually. There’s also a free business continuity planning tool developed in partnership with the Nonprofit Risk Management Center, which walks you step-by-step through creating a customized plan.
Additional resources, like disaster planning guides and crisis communication templates, are available in HAI Group’s Resource Center.
Cooking fires remain the leading cause of residential losses, but they’re often preventable through resident education and technologies like stovetop suppression canisters.
Other common issues include bathroom fan fires, often caused by older units that have exceeded their lifespan. Regular replacements, recall checks, and the use of timers or humidity sensors can help prevent these losses.
Establishing a safety committee is another effective step. A cross-departmental team helps identify risks, strengthen communication, and reinforce a safety-first culture across your organization.
It’s easy to get started. Visit haigrouponlinetraining.com and click Sign Up under the log in box to create an account. If you need help, contact the team at onlinetraining@haigroup.com.
Many housing agencies use our online training platform to onboard new employees, provide annual refresher training, and meet compliance goals. Courses cover a wide range of topics, including customer service, housing education, maintenance, safety, and workplace conduct.
Several courses are available to policyholders at no additional cost. The platform also makes it easy to assign, track, and report progress for each learner.
Yes. Cybersecurity training is available at no cost to all users. The Online Training team also recently released a video about deepfakes on YouTube, which explores emerging online threats.
HAI Group’s research division, the Public and Affordable Housing Research Corporation (PAHRC), provides data and tools that help agencies plan for the future and advocate for affordable housing. Key resources include the National Housing Preservation Database (NHPD) and the Neighborhood Opportunity Search Tool, which offer insights on property data, funding, and community indicators.
PAHRC is preparing to release an updated Housing Impact Report, which will include new findings on employment, demographics, and household trends in affordable housing. Their recent 10-Year Roadmap Report estimated that $169.1 billion is needed to preserve the nation’s existing affordable housing stock.
PAHRC’s research consistently shows that most residents in publicly assisted housing who can work are working, and that affordable housing benefits entire communities by promoting stability, supporting local economies, and reducing strain on other social services.
To close the session, panelists shared their best advice for getting the most from your partnership with HAI Group:
Stay engaged. Reach out to your teams throughout the year, not just during renewals.
Be proactive. Report incidents early and communicate about any organizational changes.
Leverage your resources. Take advantage of available training, research, and risk management tools.
Ask questions. Your Account Executive or Risk Control Consultant are here to help guide you through every step.
Your partnership with HAI Group connects you to a community of support that helps you protect your organization, staff, and residents.
If you missed the live event or have follow-up questions, contact your Account Executive or Risk Control Consultant for the recorded webinar or more resources.
This article is for general information only. HAI Group® makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group® and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your attorney or subject matter advisor before adopting any risk management strategy or policy.
HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Housing Investment Group, Inc.; and Housing Insurance Services (DBA Housing Insurance Agency Services in NY and MI).