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Member Feedback

  • IMG_4166-2 Mike Torelli
  • April 28, 2025

How HAI Group Uses NPS to Improve the Member Experience

As an HAI Group® policyholder or member, you’ve probably encountered the acronym NPS in emails, printed materials, or conversations with our team.

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Recent Resources

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Online Training, Public Housing, Affordable Housing
  • December 12, 2024

From Compliance to DEI: 2024’s Most Impactful Online Training Courses

With over 100 courses and certifications available, the HAI Group Online Training platform offers something for every...
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Research, Affordable Housing
  • November 13, 2024

Research Case Study: Everett Housing Authority’s Hiring Practices

By definition, a mission statement is a formal summary of a company, organization, or individual’s aims and values.
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  • November 6, 2024

Protect Your Operations: The Importance of Extra Expense Insurance

Keeping essential housing operations running during an emergency situation requires swift action. Extra expense...
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Research
  • October 29, 2024

Research Case Study: Roanoke Redevelopment and Housing Authority’s EnVision Center

Professional and personal growth opportunities come in various forms, from weeklong conferences to quick workshops...
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Research
  • October 18, 2024

Research Case Study: Seattle Housing Authority’s Digital Navigators

The internet is a standard amenity for many households, providing access to vast information and connecting people...
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Research
  • October 10, 2024

Research Case Study: Burlington Housing Authority’s Offender Reentry Program

Incarcerated individuals nearing their release date face significant challenges as they prepare to transition back to...
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Upcoming Programs and Events

Now Open

2025 HAI Group Resident Scholarship Program

HAI Group's Resident Scholarship Program awards $6,000 scholarships annually to help low-income residents pursue higher education. Eligible students may receive scholarships for up to four consecutive years.

Now Open

2025 Loss Prevention Fund

Discover how we can support your housing agency’s risk management projects through this competitive reimbursement opportunity offered by our nonprofit, HAI, Inc. Exclusively for HAI, Inc. members.

Risk Control Tips

RISK MANAGEMENT | Fire Safety

Electric Bikes

RISK MANAGEMENT | Maintenance

Managing Vacant Units and Properties

RISK MANAGEMENT | Maintenance

Water Damage Prevention

RISK MANAGEMENT | Cybersecurity

AI-Driven Phishing Schemes

RISK MANAGEMENT | Fire Safety

Insights for Maintenance Garages

RISK MANAGEMENT | Resident Safety

Elder Abuse: Recognizing, Preventing, and Addressing the Silent Epidemic

RISK MANAGEMENT | Management

Fleet Management Guide for Public and Affordable Housing Professionals

RISK MANAGEMENT | Maintenance

Window Safety

RISK MANAGEMENT | Management

Avoiding Costly Mistakes: The Importance of Vetting Vendors Properly

Risk and Safety Focus

Curated Resource Centers

Explore targeted tools and insights to enhance your crisis, cybersecurity, and fire prevention strategies.

Crisis Communication Center

When tensions rise, the wrong words can erode trust, harm your organization’s reputation, or increase liability. Preparation makes all the difference. Explore our crisis communication resources for affordable housing organizations.

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Cybersecurity Center

Cyberattacks on housing providers are rising, with cybercriminals using advanced tactics to breach systems and compromise sensitive data—threatening residents, employees, and stability. Start building a more cyber-resilient housing organization today.

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Fire Prevention Center

HAI Group’s data reveals a troubling trend: fire losses are becoming more severe, placing increasing risk on housing providers and their communities. Explore our resources to stay informed and take action in our shared mission to create safer housing environments.

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